Massage Therapist, Resort Spa

The Nitty-Gritty: What exactly you will be doing...

• Follow guest service, treatment and presentation standards
• Maintain a clean, hygienic and organized work environment including stocking of supplies, mixing and portioning spa product in accordance with state board standards.
• Assist with additional job-related tasks as directed by Leadership
• Prepare treatment product and supplies for each guest and be able to make recommendations for treatments and home care products to meet their needs
• Use excellent communication skills with guests, staff including verbal, written and body language. Be able to adjust your service and treatment as necessary as a result of this communication.
• Perform massages, being well versed in a variety of modalities, retaining both protocol and product knowledge

What qualities are we looking for?

• Ability to anticipate needs and over deliver wherever possible
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
• Enthusiastic, passionate, able to enthuse and motivate others
• Creativity and innovation are essential!
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Ability to think outside the box and approach all issues with a completely fresh approach
• Strong communication and presentation skills to all levels of management

Background must-have:

• Communicate effectively at all times, with customers as well as all levels of employees
• Use the equipment associated with the position, including but not limited to exercise equipment, spa facilities, cash register and computer scheduling system
• Inspect and maintain areas for which responsible.
• Operate in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds and noise. Incumbents are at times subject to hazards such as slippery conditions. Proper safety precautions are taken. This position occasionally works outside and is subject to all weather conditions. Proper clothing is provided.
• Current, legal and unrestricted ability to work in The United States
• Work physical in nature and requires the ability to balance, bend, carry, climb stairs and ladders, crawl, reach, squat and twist. These actions are required in order to assist guests in the proper use of equipment and to perform other job duties.
• Valid Nevada State Board Massage License
• Must be able to distinguish between different denominations of currency and make change
• Effectively and efficiently move around work area
• Lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies
• Minimum age of 21.
• Minimum 1 year experience as a Massage Therapist in a resort spa environment
• Review and comprehend all necessary documentation

Recommended nice-to-have

• Minimum 2 years' experience as a Massage Therapist in a resort spa environment

Valuable Traits

• Appreciate constructive feedback, as well as graciously providing the same
• Enjoy process improvement
• Embody "good attitude."
• Unwavering integrity and endless work ethic.
• 50% logical / 50% creative
• Enjoy working with a team and alone as the situation dictates.
• Tenacious and self-motivated
• Adaptive, Flexible!
• Proactive
• Evoke inspiration in those around you and encourage them to create their best work.
• Results oriented

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*