Massage Therapist - The Cosmopolitan

PRIMARY PURPOSE:

As a Massage Therapist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Follow all departmental policies and procedures, including safety and sanitation policies
• Perform other job-related duties as requested
• Ensure guests are given the highest level of service by providing the most current information and techniques in massage modalities including but not limited to Swedish, Deep Tissue and related body services per treatment and department protocols
• Promote and sell service treatments, enhancements, upgrades and retail products
• Consistently offer professional, friendly and engaging service to exceed guest expectations

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Effective listening abilities with strong judgment skills
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Able to effectively communicate in English, in both written and verbal forms

MINIMUM REQUIREMENTS:

• High school diploma or equivalent

PREFERRED:

• One (1) year of guest service experience
• Experience in retail
• One (1) year of experience as a massage therapist in a spa or salon environment