Massage Therapist Jobs

Position Description:

Job Summary:

The Spa Therapist at Re:lax Spa are responsible for creating the experience the guest has been expecting. The Spa Therapist are not only responsible for creating an amazing and comfortable guest experience, but they must always take the time to keep their work area spotless and sanitary. Spa Therapist are expected to provide prompt, expert, and courteous service to all guest while performing various massage and body treatments.

• Identify and report defects throughout the Spa; notify spa management immediately of hazards, injuries, equipment or processes that can negatively impact business operations.
• Performs all massage and body treatments in accordance to established department policies, practices, and procedures.
• Have the ability to multi-task in a position which will require you to attend to a multi-line telephone, assist guest with checking in and/or out, and maintain the cleanliness of the spa facilities.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires.
• Proactively acknowledge, greet, and offer support to team members in a professional manner to foster and promote a supportive and harmonious work environment.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Begins and completes all services on time while maintaining courteous behavior to all guests and team members.
• Own all guest request, concerns and complaints; resolve issues immediately to guest satisfaction.
• Completes and performs duties as indicated on the opening and closing checklist.
• Sells retail products to meet monthly retail goals
• Performs all other job-related duties as requested.
• Provides spa guests with a comfortable and relaxing spa experience while ensuring the utmost safety for our guests.
• To provide excellent service consistent with Aliante Hotel+Casino+Spa 4 Diamond Service Standards and brand attributes.
• Initiates, encourages, and upsells treatment enhancements to meet monthly goals.
• Follows all guidelines of spa handbook.
• Anticipates guests’ needs respond promptly and acknowledge all guests.
• Maintains all equipment and job-related materials; ensures treatment rooms are cleaned and supplies stocked.

Position Requirements:

• Working knowledge of body care lines for professional usage and sales.
• High School diploma or equivalent.
• Must have experience in product retailing.
• Must be able to operate the following office equipment: computer, photo copier, machine, and telephone.
• Previous experience working in a similar environment.

• Physical, Mental, and Work Environment:

  • Must be able to maneuver in and around the spa and salon facilities.
  • Must be able to bend, lift, kneel, crouch and stoop when working in the spa and salon facilities.
  • Must be able to stand for long periods of time.
  • Must be able to operate the following office equipment: computer, photo copier, machine, and telephone.
  • Respond to verbal and oral clues.
  • Must be able to read, write, speak and understand English.

  Preferred:

  • Previous experience working in a similar environment.
  • Must have experience in product retailing.

  This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

• Respond to verbal and oral clues.
• Must be able to maneuver in and around the spa and salon facilities.
• Must be able to bend, lift, kneel, crouch and stoop when working in the spa and salon facilities.
• Professional appearance and demeanor.
• Must be able to stand for long periods of time.
• Must have and maintain a current state license in Massage Therapy.
• Must be able to set up all proper equipment for all menu services.
• Excellent customer service and interpersonal skills.

• Required:

  • Must have and maintain a current state license in Massage Therapy.
  • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
  • Must be able to set up all proper equipment for all menu services.
  • Working knowledge of body care lines for professional usage and sales.
  • 1 year of guest service experience.
  • Excellent customer service and interpersonal skills.
  • Professional appearance and demeanor.
  • Availability to work varied shifts, nights and weekends.
  • High School diploma or equivalent.
• Must be able to read, write, speak and understand English.
• Availability to work varied shifts, nights and weekends.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• 1 year of guest service experience.