Manager, Strategic Account Manager - Remote

The Senior Account Manager cultivates and maintains AssistRx’s relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities

• Determines most effective method of problem resolution by utilizing internal resources when necessary
• Establish and maintain a role as advisor to clients and colleagues
• Present new ideas and innovations to client to upsell and enhance their products and services
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust
• Works with Client Services to solve complex support issues effectively
• Research high-level solutions for the client
• Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits
• Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience
• Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed
• Primary point of contact for sales and service
• Effectively keeps others adequately informed by presenting information to everyone involved
• Determines most effective method of problem resolution by utilizing internal resources when necessary
• Plan milestones and track progress

Requirements

• Ability to define problems, collect data, establish facts and draw valid conclusions
• Technical skills a must
• Experience working for or in Pharma
• Ability to effectively express ideas and thoughts verbally and in written form
• Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired
• Minimum three years of experience working in a customer support and/or sales capacity role
• Exhibits good listening skills and comprehension
• Effectively keeps others adequately informed by presenting information to everyone involved
• Experience working with Pharmaceutical Brand Teams is essential
• Bachelor's degree (B. A.) from four-year college or university or equivalent experience

Benefits

• Medical, dental, vision, life, & short-term disability insurance
• Competitive pay structure
• Supportive, progressive, fast-paced environment
• Matching 401(k) with immediate vesting

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire