Manager, Communications - New Orleans

Posting End Date: 06/02/2023

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

Job Summary/Purpose

Supports stakeholder understanding of opportunities and challenges of Entergy New Orleans through proactive communications and the anticipation of significant issues by developing and implementing effective communication internally and externally, with particular focus on retail customers, regulators and employees.

Job Duties/Responsibilities

• Develop and execute best-in-class communication strategies for Entergy New Orleans, ensuring (1) a clear linkage to operating company business needs and objectives, and (2) alignment with the ENOI president and lead team.
• Assist in developing/executing communications strategies to support the strategic imperative to become the premier utility.
• Stay abreast and be an avid learner of new trends in digital and social media and emerging technologies and incorporate into communications strategies and plans.
• Develop and implement communication strategies contributing to improved customer satisfaction of ENOI and the creation of effective regulatory constructs.
• Ensure talent development through effective performance reviews, knowledge sharing and career opportunities. Create and sustain a culture of safety and provide a rewarding, engaging and diverse work environment for employees.
• Anticipate and manage emerging issues and mitigate risk associated with them. Demonstrate value for the communities we serve.
• Provide superior communication strategy and execution for recovery from major outages.
• Communicate company positions on key energy, environmental and regulatory policy issues in support of competitive rates of return and productive regulatory strategies.
• Ensure close coordination with ENOI governmental, regulatory and customer service leads to ensure integrated internal and external strategies in support of the operating company business objectives.
• Develop and maintain strong relationships with local media to offer counsel and guidelines to ENOI managment for the effective use of this communications channel.

Minimum Requirements

Minimum education required of the position

Typically requires a college or university degree in related field or the equivalent work experience

Minimum Experience Required Of The Position

7+ years of relevant experience

Minimum Knowledge, Skills And Abilities Required Of The Position

None

Any Certificates, Licenses, Etc. Required For The Position

None

Primary Location: Louisiana-New Orleans Louisiana : New Orleans

Job Function: Professional

FLSA Status

Relocation Option: Level I

Union Description/code

Number of Openings: 1

Req ID: 111733

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency .

Pay Transparency Notice

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.