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Manager Business Customer Solutions

Company

PSEG
Address , Township Of Lawrence, Nj
Employment type
Salary $121,300 - $242,600 a year
Expires 2023-06-10
Posted at 1 year ago
Job Description

Requisition: 74420

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 121,300 - $ 242,600

Incentive: PIP 20%

Work Location Category: Remote Local

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position has several key responsibilities within Business Customer Solutions and is leading a diverse group of professionals responsible for managing large new business projects and relationships for PSE&G’s largest developers. Support administrative and personal development requirements of team. Maintain internal relationships with operating departments and other areas within Business Customer Solutions and Customer Care to assure delivery of services to customers. team.. Role must be liaison between business, the Electric Divisions, Asset Management, Renewables and Energy Solutions and IT with a strong customer focus. Provides resolutions of escalated issues and emergency backup coverage as needed.

Job Responsibilities

This position is responsible to lead and manage a diverse group of professionals and activities for large new business projects. Responsible for the direction, training, coaching and mentoring of associates involved such projects. The amount of new business occurring in NJ continues to grow and expand to new areas (Electric Vehicles, Energy Storage, etc.). As a result, the area has been prime for process improvement initiatives relative to business need due to increased jobs, as well as requirements set forth by the Board of Public Utility and FERC.
Position must interact and collaborate with external developer/industry groups to facilitate positive working relationships relative to projects (i.e. NJ Builders Association, Choose NJ).
This position requires effectively communicating and obtaining support across multiple cross-functional departments within Customer Care, Electric and Gas Distribution, Internal Services, Renewables and Energy Solutions, Regulatory, Asset Management and Regional Public Affairs.
Relative to new business project management, ensures the success of the project consultancy team:
  • Remaining engaged with and following economic development throughout the state of NJ.
  • Significant medium to large-sized projects of a complex nature and projects with regional significance and/or technical complexity.
  • Serve as subject matter expert for complex issues (combined heat and power, Interconnection, Solar, high tension service
  • BPU approved programs, including Clean Energy Future Electric Vehicle Programs
  • Ensure the success of a team of project consultants by monitoring and measuring project progress via analytics, field visits, communicating with customers/developers, reviewing Delivery Work Management notifications, tracking of payment, and reconciliation of time and material projects.
  • Identifying, implementing and leading process improvement efforts.


Job Specific Qualifications

Basic Qualifications:

BS/BA plus 7 years’ work experience or, in lieu of a degree, 10 years’ related business experience.

Proficient with Microsoft applications and familiarity with Customer Information Systems, DWMS, and SalesForce.

Knowledge of tariffs and NJ administrative code.

Must possess a valid U.S driver’s license and maintain a satisfactory driving record.

Demonstrated planning and organizational skills.

Desired qualifications:

Understanding of the process interdependencies between Electric and Gas Distribution and Customer Care. Knowledge of electric and gas operations and project management.

Strong skills in oral and written communication to respond to internal and external executive and regulatory inquires.

Minimum Years of Experience

10 years of experience

Education

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information. If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.


PEOPLE WITH DISABILITIES:

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected]. If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.


ADDITIONAL EEO/AA INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision