• Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty
• Greet customers with name immediately upon customer’s arrival, to begin engaging and thoughtful connection
• Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation
• Ability to serve multiple customers at peak times, without compromising their experience
• Own and achieve individual sales goals and contribute to team sales goals
• Excellent communication skills to be performed daily
• Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers’ interests and purchases, better personalize recommendations to their needs
• Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales
• Self-starter, able to work independently and as part of a team and must have good time management skills
• Sample products as applicable to drive loyalty and repeat business

Qualifications

• High School or High School Equivalency
• Excellent customer service, communication, organizational skills and time management skills
• 0-1 years retail experience; Cosmetic experience preferred
• Ability to assess customer needs and make recommendations

Anticipated Hourly Range $12.00 to $28.45 (Depending on qualifications, skills, experience and/or budget). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s))

Job: Retail - Store
Primary Location: Americas-US-VA-Arlington
Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 237427
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].