Ltd Senior Claim Manager

Location Designation: Remote

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

GBS

LTD Group Claims Senior Claim Manager

You are a key contributor to your team charged with the team’s technical coaching, second eye reviews on claim decisions, quality checks, and reviewing the team’s inventory for trends to share with the Team Leader and Claim Managers.

Responsibilities:

• Technical and quality coaching on claims, contracts, content, and best approach while holding claim managers accountable for their work quality.
• Monitors and adjusts team workload distribution as needed.
• Partner with QRS for claim consultation and share learnings with CMs.
• Partners with Team Leader to develop, motivate, recognize and retain staff to build bench strength within the organization.
• Proactively reviewing team’s inventory to identify trends and provide feedback to Team Leader and Claim Managers.
• Building strong customer relationships by making regular efforts to adjust approach to ensure their needs are always being met.
• Demonstrates solid planning and organizational skills with the ability to address short- and long-term goals while prioritizing and addressing ongoing issues.
• Consistently drives initiatives/efforts to successful and compliant outcomes.
• Embodies company’s commitment to high ethical and fair claim standards, compliance, Policies and Procedures and best practices with employees.

Qualifications:

• Clear and concise professional communication using all mediums
• Integrity, objectivity, and personal accountability
• High school diploma, or GED from an accredited school required.
• Previous technical experience directing or coaching others
• Excellent interpersonal, organizational, and critical thinking skillset
• Technical acumen of group insurance industry
• Strong analytical skills and ability to grasp and clarify complex and ambiguous concepts
• Minimum of 3 years Long Term Disability claim management experience
• Maintains professionalism and flexibility despite conflicting demands
• BA/BS degree or equivalent work experience

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Salary range: $55,000-$85,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

This position is eligible for health and wellness benefits including but not limited to paid vacation, health care insurance and flexible spending accounts, 401K match, and tuition assistance/student loan repayment program.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88376