Loan Servicing Representative Jobs

About this role:
Wells Fargo is seeking a Loan Servicing Representative...
In this role, you will:

• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Escalate non-routine questions to experienced individuals
• Support Loan Servicing functional area or processes
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
• Receive direction from Loan Servicing supervisors
• Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
• Provide guidance to less experienced peers

Required Qualifications, US:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to meet stringent deadlines
• Experience working with reports/reporting
• Ability to interact with all levels of an organization
• Microsoft Office skills
• Ability to multitask
• Data entry experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Posting Locations:
Required locations for this position are:
OR-Hillsboro: 10500 NE Walker Road, Bldg. 92- Hillsboro, OR
BUSINESS OPERATING HOURS:
5:00am to 4:00pm
Monday thru Friday
REASONABLE COMMUTE :
Candidate must reside within a reasonable commute to listed location in the posting but will have the option to work from home.
This position is temporary work from home until the business resumes normal business operations.
WORK VISA:
This position is not eligible for a work Visa.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.