Library Associate - Courier

LOCATION: Hart Memorial Central Library

HOURS PER WEEK: 20

Under direction from management, the Library Associate 2 - Courier performs a variety of moderately complex technical and paraprofessional duties at the library circulation (service desk); and picks up, delivers, and routes all types of library materials and correspondence to and from designated branches of Osceola Library System and other locations as assigned. The Courier will have a professional appearance, a friendly manner, an ability to communicate clearly with staff at all levels, and provide excellent customer service to library patrons. The Courier must be dependable and complete their route in a timely manner.

Responsibilities

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provide information regarding programs, events, conference rooms, etc.
• Address or escalate patron conduct or safety issues to appropriate management
• Assist in the sorting and routing of books and other library materials
• Load and unload the courier van
• Know and understand the American Library Association's Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library.
• Drive a company-owned vehicle in order to transport books and other library materials, inter-office correspondence, DVDs, furniture, etc. to and from libraries within the Osceola Library System network.
• Other duties as assigned
• Provide excellent customer service
• Maintain the exterior and interior of the company-owned vans so they are clean and professional in appearance
• Support client discretion of materials available a your local library(ies)
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records
• Report promptly any malfunctions with the company vehicle; schedule and deliver the van for regular maintenance
• Fuel company vehicle
• Shelve library materials
• Assist patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• Accept and process fines, fees, or other payments
• Provide information regarding programs, events, meeting rooms, etc.

Requirements

• Must be able to work a flexible schedule that may include a combination of days, evenings, and weekends
• Ability to climb in and out of the courier van
• Valid driver's license and a clean driving record
• Excellent communication skills - both verbal and written
• Basic knowledge of library systems and databases preferred
• H.S. Diploma or GED
• Previous on-the-job driving/courier experience a plus
• Previous library experience a plus
• Ability to sit for long periods of time
• Detail-oriented
• Multilingual speaking a plus
• Must be able to move from place to place within the location; lift, push/pull, hold/carry items weighing up to (25) pounds and occasionally up to (35) pounds such as files, books, furniture, and other materials
• Knowledge of Microsoft Office Suite
• Prior customer service experience or experience working with the public
• Good time-management skills

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)