Level I Technician Jobs

About Core & Main

Based in St. Louis, Core & Main is a leading distributor of water, sewer, storm drain and fire protection products in the United States. Operating approximately 275 branches nationwide, the company combines local expertise with a national supply chain to provide contractors and municipalities innovative solutions for new construction and aging infrastructure. Core & Main’s 3,500 plus associates are committed to the safe distribution of water and fire protection to help communities thrive. Visit www.coreandmain.com to learn more.

Job Summary

Ensure operational efficiency of all Core & Main locations by providing Level 1 support for all computing hardware and software. 

Major Tasks, Responsibilities and Key Accountabilities

• Ensures the Help Desk maintains a high level of customer service. Trains and mentors Help Desk Analysts.
• Responds to inbound phone calls, email, or web tickets; provides proactive service in the diagnosis and resolution of all incidents, problems, and requests for all existing computer hardware and software, output devices, mobile devices, and ERP applications.
• Sets up new PCs. Troubleshoots printers, passwords, emails, Standard Windows Applications, Internet Access, network connectivity issues, etc.
• Maintains documentation of work history of personal computers and equipment.
• Makes recommendations to streamline support processes. Maintains knowledge base.
• Provides on-call support after hours based on established rotation schedules.
• Assists in the coordination of IT support to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct level 2 support when appropriate.
• Works to meet agreed Service Level Agreements.

Career Level Dimensions

Typical Training/Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally, 2-5 years of experience in area of responsibility.

Problem Complexity

• Refers complex, unusual problems to supervisor.

Autonomy

• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques.
• Work typically involves regular review of output by a senior coworker or supervisor.

Environmental Job Requirements

• Typically requires overnight travel less than 10% of the time.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Pay: $18.95 - $25.26 per hour

OUR BENEFITS

Our Total Rewards program is there to meet your needs, so you can bring your whole self to work.

Health & Wellness

Medical with 100% coverage for preventative care, triple tax-advantaged health savings account, dental, vision, disability, whole life and more.

Financial Wellbeing

401(k), and financial wellness services.

For Your Family

Paid maternity and paternity leave, domestic partner coverage options, adoption assistance, pet insurance.

Professional Networks

Our Women's Network and other organizations provide community engagement, professional development and industry networking opportunities.

Learn & Grow

Tuition reimbursement, tuition grants, and hundreds of hours of internal training available.

Preferred Qualifications

• 3-5 years’ experience in a related field preferred.
• Associate degree in computer science or related field preferred.

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