Level 1 Desktop Support Technician

Description

The Housing Authority of Kansas City, Missouri is seeking qualified candidates for the position of Level 1 Desktop Support Technician. The Level 1 Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. Serves as the first point of contact for customers seeking technical assistance over the phone or email. They are responsible for answering questions and addressing system and user issues in a timely and professional manner. (A full job description can be found on the agency website.)

The ideal candidate will be proficient with Office 365 Applications including, but not limited to: Microsoft Word, Excel, Outlook, Teams, SharePoint and OneDrive. Experience with Spiceworks or other ticketing systems; LogMeIn or other Remote Access Agents; Webroot or other Antivirus Solutions; GoToMeeting; and Zoom.

Knowledge of Operating Systems including Windows 10 and Windows Server 2012 – 2019, and experience with Active Directory is required.

Hardware experience with HP Printer / All in One Devices, Sharp Copiers, Ricoh Copiers, Jive VOIP phone system or other relative hardware is preferred.

Able to troubleshoot network problems, support Meraki switches, Ubiquiti Access Points and Sophos Firewalls.

The Technician will work with the IT staff and report directly to the Director of IT.

Education And/Or Experience

Associate Degree or higher in the field of computer science and/or minimum of five (5) years' equivalent work experience.

The Housing Authority of Kansas City, Missouri is an Equal Opportunity Employer.

Requirements

PI223987471