Legal Operations Sr Associate

Description

The Legal Operations Manager will be a member of the CFG’s Corporate Legal Department, and primarily responsible for seeking opportunities to optimize the Legal team's internal processes, systems and tools. Working at the intersection of people, process and technology, you will ensure that the Corporate Legal Department is well set up to operate at scale and facilitate sharing of best practices across the different areas within the Legal Department. You will act as an internal consultant, working with your internal clients throughout the department to design and execute projects focused on continuously improving the department’s operations and service metrics. This position will report to the Head of Legal Operations of the Corporate Legal Department.

Primary responsibilities include

• Providing guidance on new technology and systems in partnership with Legal IT, to improve team efficiency and effectiveness; manage design, rollout and training for new systems
• Researching industry best practices to identifying additional areas where value can be added (e.g., enhancing/streamlining internal procedures, amending law firm agreements, reducing law firm panel size, revising billing guidelines, using artificial intelligence) and execute activities related to those areas
• Acting as primary liaison with Strategic Sourcing to influence department strategy related to internal and external spend management and managing all aspects of selection, onboarding, dispute resolution and evaluation of vendors; support the Legal Department’s budgeting efforts
• Identifying, tracking and reporting on key operational and substantive metrics for the group that will better inform decision-making, including matter and work product analyses
• Developing work plans, gathering and synthesizing relevant data, leading analyses, developing final recommendations and implementing solutions
• Defining, launching and driving strategic and operational initiatives (i.e. people, process, and systems) that will contribute to the efficient operation of the Legal Department

Qualifications

• Ability to work both independently, as part of a team, and across teams, specifically IT, Finance, Sourcing, Account Payable, Finance, etc.
• Strong verbal and written communication skills
• Ability to analyze data and create succinct presentations tailored to each audience
• 6+ years of experience in management consulting and/or within law departments or law firms
• Good attention to detail with excellent time management and multitasking abilities
• Experience researching, purchasing and rolling out new services and technologies
• Proactive approach to recognizing needs, solving problems, anticipating issues and developing solutions

Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree

Hours & Work Schedule

• Hours per Week: 40
• Travel: as needed between key Northeast offices
• Work Schedule: Monday – Friday 8:00AM – 5:00PM
• Work Location: Flexible, Johnston RI preferred
• Days in the office: 3

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth