Lead Md Receptionist Jobs

Job Summary

Greets, instructs, directs and schedules patients and family members. Work with all patients to schedule appointments that best meet their needs. Assist patients with the selection of a primary care clinician stressing the importance of continuity with a primary care clinician. Lead Receptionist will accurately handle prescription requests, medical chart information, schedule referrals with other physician offices and ensure that insurance referrals are made if required. The Lead Receptionist will coordinate with other care team members to provide exceptional patient service. Answers the telephone and directs calls to the appropriate party. The Lead Receptionist must be pleasant at all times, well-groomed and able to multi-task without showing stress to the public. The Lead Receptionist is responsible for collecting co-payments and deductibles at the time of service and accurately posting CPT and ICD-9 codes and their associated charges and payments in the computer; balancing same with the computer printout at the end of the day and preparing the daily deposit. The Lead Receptionist is responsible for all of the above duties as well as training and overseeing the additional receptionist in the practice. The Lead Receptionist should be proficient with HPP (the Practice Management System) and eClinical Works (the EHR).

Minimum Qualifications

Education: High School diploma or GED

Experience : At least two years in a medical office.

Licensure/Certification: N/A

Primary Source Verification (if applicable): N/A

Knowledge/Skills : Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Strong patient-centered focus. Effective verbal and written communications skills. Ability to work as part of a clinical team. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems and ability to key in documents accurately. Ability to balance charges and payments to end of day reports.

Other: Type at 35 wpm

Contacts : Physicians, coworkers and patients. Contact involves dealing with sick people and servicing a patient population from birth to end of life.