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Veterinary Receptionist Jobs

Company

Mission Veterinary Partners
Address , Lewiston, 04240, Me
Employment type FULL_TIME
Salary $17 - $18 an hour
Expires 2023-07-16
Posted at 1 year ago
Job Description
Overview:

Lisbon Road Animal Hospital has an opportunity for a Receptionist to join our team!

Location: 1981 Lisbon Rd, Lewiston, ME 04240
Shift Details: This is a full-time position, working four days per week, up until 7 pm on one of the days
Compensation: $17-$18/hour

Lisbon Road Animal Hospital has a position available for a full time receptionist. This position will be offered to someone who is highly motivated, very compassionate, friendly, dependable, and would love to be a part of our team. We pride ourselves on providing exceptional customer service; therefore, you must love to interact with and want to genuinely help our clients and their pets. Our hospital consists of five Doctors, many wonderful technicians, and receptionists. As well as serving our clients with the best possible routine and surgical care, we have added ultrasound and a Rehabilitation Center complete with laser therapy, underwater treadmill and many other modalities.

Benefits We Offer:
  • Life insurance and other benefit options available for full-time staff
  • Paid time off and paid major holidays for full-time staff
  • Medical, vision, and dental insurance options for full-time staff
  • Discount on veterinary care and products for your furry family members
  • 401k retirement plan options with company match for all staff over 21 years old
  • Yearly uniform allowance
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you'll make an impact:
  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
  • Verify the eligibility of clients with charge accounts.
  • Fill prescriptions refill forms and provide routine administrations instructions to clients.
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:
Required Knowledge, Skills and Abilities:
  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
  • Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
  • Demonstrated commitment to MVP core values.
  • Must have excellent spelling and grammar.
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.

We put people first and never compromise on our values.
Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.