Lead Continuous Improvement Consultant

Primary Details

The Opportunity

This role is responsible for leading and managing the implementation of effective business process solutions by communicating with key stakeholders to review business needs and translate vision into executable project plans.

Primary Responsibilities

• Identify and recommend business re-engineering plans by collaborating with key stakeholders, developing process frameworks and adhering to established budget and timeline to implement a sustainable, streamlined model and ensure process longevity
• Deliver ongoing and final project reports by reviewing key performance indicators, summarizing information and communicating to key stakeholders to inform on effectiveness and share opportunities for continuous improvement
• Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
• Utilize process improvement subject matter expertise by gathering information from key stakeholders, documenting processes and overseeing project execution to monitor effectiveness and drive achievement of key stakeholder initiatives
• Ensure long term effectiveness of process improvements by establishing, monitoring and evaluating key performance indicators and developing best practices and procedures to align with established business objectives
• Contribute to a positive environment by demonstrating cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
• Align project initiatives with business needs by understanding objectives and strategy of affected departments to ensure projects are timely, cost-efficient and within scope of department goals
• Analyze and improve current processes by establishing and evaluating metrics and identifying gaps to recommend opportunities for translating department strategy into actionable project plans

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 7 years relevant experience

Preferred Competencies/Skills

• Adjust plans, goals, actions or priorities to meet changing situations
• Provide vision and think creatively and innovatively
• Adapt and be flexible in a complex changing environment
• Conduct gap analysis of current state and desired future state
• Manage multiple large-scale, complex projects Effectively present thoughts to key stakeholders to influence adoption of innovative recommendations
• Understand the principles underlying the relationship among facts and apply when solving problems
• Anticipate obstacles, estimate time and resources needed for the completion of a project
• Establish a high degree of trust and credibility with others
• Work independently with little supervision or direction
• Determine causes of operating errors and decide what to do about it; organize people, tasks and activities to yield efficient work flow

Preferred Experience

• Experience consulting on business process improvements
• Increasing levels of responsibility
• Insurance industry experience

Preferred Licenses/Certifications

• Six Sigma: Green Belt
• Black Belt or Lean

Preferred Knowledge

• Working knowledge of products and concepts related to the insurance industry
• Advanced working knowledge of project management and process improvement principles and best practices
• Advanced working knowledge continuous improvement principals and best practices
• Advanced working knowledge of cost-efficient business transformation
• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE — let’s make it happen!

US Only - Travel Frequency

• Occasional (approximately 5-10 trips annually)

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $98,000 - $146,000

AL, AR, AZ, Fresno, CA, CO (Remote), DE (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY

* * * * *

Annual Salary Range: $108,000 - $161,000

CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

* * * * *

Annual Salary Range: $123,000 - $183,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.