Healthcare Continuous Improvement Director, Program Delivery Lead

COGNIZANT OVERVIEW
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world’s leading professional services companies, transforming customers’ business, operating, and technology models for the digital economy. With annual revenues of $18.5 billion and a market value of $35 billion, we help global corporations adapt to market disruptions and build stronger, more agile, and innovative businesses.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a fast-changing world. As a result, in addition to honors such as being listed #194 on Fortune’s 2022 Fortune 500, Cognizant was again named on Fortune’s List of the Global Most Admired Companies for 2022.
ROLE RESPONSIBILITIES
Director Program Delivery Lead (Continuous Improvement Delivery Lead).
Leads continuous enterprise delivery improvement efforts and set-up governance and metrics related to constituent continued improvement. Works closely with Delivery Leadership, Client, and service line delivery teams with initial focus on Operation Support: Enrollment, Billing & Payment.
Key Responsibilities
Owns delivery management and delivery excellence
Lead delivery governance & work closely with delivery teams within Provider Maintenance and Call Center
Drive delivery transformation, technology infusion, customer communication and benefit articulation
Liaise and manage collaboration between service lines to bring in synergies and ensure successful delivery
Responsible to set-up delivery and governance rigor and reviews operational metrics, assess risk and drive mitigation plans, review SoW / work orders
Manage Complex delivery, Stakeholder Management, Conflict Resolution, People Management etc.
Track and support the activities of project teams to ensure quality and timeliness of multiple complex programs
Responsible for identifying and supporting initiatives to improve SLAs, metrics and other critical hygiene factors that impact the Account
Reporting to our internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.)
Establish and manage a working relationship with delivery excellence organization
Required Capabilities/Skills /Years of Experience
Must have proven experience in successfully executing large size delivery
Experience in driving end-to-end delivery across shores
Experience in managing portfolio of engagements across different technology platforms
Good understanding of E2E operations and impact of Provider Data Management and Call Center handling
Good understanding of Agile delivery methodology and DevOps / Automation concepts
Excellent client management, relationship building and escalation management skills
Ability to collaborate and resolve conflicts in a diverse matrix organization within Cognizant and with clients
Excellent communication & negotiation skills, strong people management
Ability to work independently to manage the whole program and respective stakeholders and projects
Proven record of achieving organization optimization.
Experience with continuous improvement process and methodologies
Influential leadership capabilities who can have impactful conversations with Executive leadership / Senior leadership stakeholders both on client side and internally within the Cognizant side.
Proven record on achieving highest levels of Delivery Excellence with ability to effectively govern and manage scope
Preferred Capabilities/Skills/Years of Experience
15+ years’ experience in managing large programs
Excellent understanding of Digital technologies
Experience in healthcare business and technology preferred.
Experience developing dashboards to track/monitor overall program status and health, including tracking to Revenue and Margin.
LOCATION
Remote – Anywhere in the US, some travel required.
Cognizant Technology Solutions is an Equal Opportunities Employer and welcomes applications from all sections of society and does not discriminate on the grounds of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity, affection preference, disability status, protected veteran status, membership or activity in a local human rights commission, status concerning public assistance, or any other classification protected by applicable law. In addition, Cognizant is an Equal Opportunity Employer for Minority/Female/Disability/Veteran.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 21 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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