Healthcare Director, Continuous Improvement Delivery Lead

Healthcare Director, Continuous Improvement Delivery Lead

COGNIZANT OVERVIEW

Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world’s leading professional services companies, transforming customers’ business, operating, and technology models for the digital economy. With annual revenues of $18.5 billion and a market value of $35 billion, we help global corporations adapt to market disruptions and build stronger, more agile, and innovative businesses.

At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a fast-changing world. As a result, in addition to honors such as being listed #194 on Fortune’s 2022 Fortune 500, Cognizant was again named on Fortune’s List of the Global Most Admired Companies for 2022.

ROLE RESPONSIBILITIES

Director Program Delivery Lead (Continuous Improvement Delivery Lead).

Leads continuous enterprise delivery improvement efforts and set-up governance and metrics related to constituent continued improvement. Works closely with Delivery Leadership, Client, and service line delivery teams with initial focus on Operation Support: Claims, Provider Data Management and Call Center.

Key Responsibilities

• Manage Complex delivery, Stakeholder Management, Conflict Resolution, People Management etc.
• Drive delivery transformation, technology infusion, customer communication and benefit articulation
• Establish and manage a working relationship with delivery excellence organization
• Responsible to set-up delivery and governance rigor and reviews operational metrics, assess risk and drive mitigation plans, review SoW / work orders
• Responsible for identifying and supporting initiatives to improve SLAs, metrics and other critical hygiene factors that impact the Account
• Lead delivery governance & work closely with delivery teams withing Provider Maintenance and Call Center
• Owns delivery management and delivery excellence
• Reporting to our internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.)
• Liaise and manage collaboration between service lines to bring in synergies and ensure successful delivery
• Track and support the activities of project teams to ensure quality and timeliness of multiple complex programs

Required Capabilities/Skills /Years of Experience

• Proven record of achieving organization optimization.
• Ability to work independently to manage the whole program and respective stakeholders and projects
• Good understanding of E2E operations and impact of Provider Data Management and Call Center handling
• Proven record on achieving highest levels of Delivery Excellence with ability to effectively govern and manage scope
• Ability to collaborate and resolve conflicts in a diverse matrix organization within Cognizant and with clients
• Must have proven experience in successfully executing large size delivery
• Excellent client management, relationship building and escalation management skills
• Excellent communication & negotiation skills, strong people management
• Experience in driving end-to-end delivery across shores
• Influential leadership capabilities who can have impactful conversations with Executive leadership / Senior leadership stakeholders both on client side and internally within the Cognizant side.
• Experience with continuous improvement process and methodologies
• Experience in managing portfolio of engagements across different technology platforms
• Good understanding of Agile delivery methodology and DevOps / Automation concepts

Preferred Capabilities/Skills/Years of Experience

• Experience developing dashboards to track/monitor overall program status and health, including tracking to Revenue and Margin.
• Excellent understanding of Digital technologies
• 15+ years’ experience in managing large programs
• Experience in healthcare business and technology preferred.

LOCATION

Remote – Anywhere in the US, some travel required.

Cognizant Technology Solutions is an Equal Opportunities Employer and welcomes applications from all sections of society and does not discriminate on the grounds of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity, affection preference, disability status, protected veteran status, membership or activity in a local human rights commission, status concerning public assistance, or any other classification protected by applicable law. In addition, Cognizant is an Equal Opportunity Employer for Minority/Female/Disability/Veteran.

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