Lead Commerce Operations Analyst (100% Remote)

Description

Lead Digital Commerce Operations Analyst (Content & Coordination)

The Lead Analyst of Content & Coordination is a manager-level position within the Digital Commerce Operations team. The Lead Analyst will oversee day-to-day execution related to content management and workflow/timeline coordination for Bathandbodyworks.com and the My B&BW Loyalty program.

Responsibilities

• Evaluate feasibility of content A/B testing, report back to leaders on execution plan, and coordinate set up for all channels.
• Collaborate closely with cross-functional teams (Site Merchants, Product Merchants, Designers, Creative Trafficking, Marketing, and Analytics) on operational execution and planning.
• Create documentation including training materials and process guides.
• Own quality assurance testing for marketing assets & clickthroughs and ensure a smooth customer experience related to all site & app content.
• Assist in proactively communicating with Customer Care Center regarding new functionality, A/B testing, and content nuances.
• Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations.
• Evaluate existing processes to ensure the business is using best practices and maximizing the available toolsets.
• Other duties as assigned.
• Act as the subject matter expert for content management in Salesforce Commerce Cloud and BloomReach Hippo.
• Provide regular training to a team of digital producers on content management, including writing basic html and understanding platform tools.
• Act as a stakeholder for Product Owners and BAs to document requirements related to content management. Partner closely with developers and vendors on configuration for new features.
• Lead creation of cross-functional timelines for theme launches, events, holidays, steady state timeframes, and special projects.
• Partner with Business Operations team on workflows for marketing asset requests in a DAM, daily site and app builds, SEO work, and theme launches.

Qualifications

Minimum Qualifications:

• Excellent oral and written communication skills, including presentation and facilitation abilities.
• Ability to solution, multi-task, and manage time in a fast-paced environment.
• 5+ years of related Digital Commerce Operations experience
• Ability to elicit support and alignment from senior management and other departments.
• Ability to lead, motivate and challenge a talented production team and inspire confidence and respect
• Operationally minded with an eye for detail, strong analytical skills and a passion to innovate.
• 3+ years of people management experience

Preferred Qualifications

• Experience with A/B testing tools or a loyalty engine
• Bachelor's degree
• Diverse work experience and background
• Experience with Salesforce Commerce Cloud Business Manager
• Retail experience

Compensation Ranges from $81,000 - $105,000 Annually

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, sexual orientation, marital status, pregnancy, genetic information, disability, protected Veteran status or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States.