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Lead Commerce Operations Analyst (100% Remote)
| Company | Bath & Body Works |
| Address | , Columbus, Oh |
| Employment type | FULL_TIME |
| Salary | $81,000 - $105,000 a year |
| Expires | 2023-07-18 |
| Posted at | 11 months ago |
Lead Digital Commerce Operations Analyst (Content & Coordination)
The Lead Analyst of Content & Coordination is a manager-level position within the Digital Commerce Operations team. The Lead Analyst will oversee day-to-day execution related to content management and workflow/timeline coordination for Bathandbodyworks.com and the My B&BW Loyalty program.
RESPONSIBILITIES:
- Provide regular training to a team of digital producers on content management, including writing basic html and understanding platform tools.
- Own quality assurance testing for marketing assets & clickthroughs and ensure a smooth customer experience related to all site & app content.
- Assist in proactively communicating with Customer Care Center regarding new functionality, A/B testing, and content nuances.
- Evaluate feasibility of content A/B testing, report back to leaders on execution plan, and coordinate set up for all channels.
- Collaborate closely with cross-functional teams (Site Merchants, Product Merchants, Designers, Creative Trafficking, Marketing, and Analytics) on operational execution and planning.
- Act as a stakeholder for Product Owners and BAs to document requirements related to content management. Partner closely with developers and vendors on configuration for new features.
- Lead creation of cross-functional timelines for theme launches, events, holidays, steady state timeframes, and special projects.
- Other duties as assigned.
- Create documentation including training materials and process guides.
- Evaluate existing processes to ensure the business is using best practices and maximizing the available toolsets.
- Partner with Business Operations team on workflows for marketing asset requests in a DAM, daily site and app builds, SEO work, and theme launches.
- Act as the subject matter expert for content management in Salesforce Commerce Cloud and BloomReach Hippo.
- Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations.
Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.
View Benefits Information
Qualifications
Minimum Qualifications
- 3+ years of people management experience
- 5+ years of related Digital Commerce Operations experience
- Operationally minded with an eye for detail, strong analytical skills and a passion to innovate.
- Ability to lead, motivate and challenge a talented production team and inspire confidence and respect
- Excellent oral and written communication skills, including presentation and facilitation abilities.
- Ability to elicit support and alignment from senior management and other departments.
- Ability to solution, multi-task, and manage time in a fast-paced environment.
Preferred Qualifications
- Experience with A/B testing tools or a loyalty engine
- Bachelor's degree
- Diverse work experience and background
- Experience with Salesforce Commerce Cloud Business Manager
- Retail experience
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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