Lan Administrator Jobs

Top Skills Needed:

• The ability to troubleshoot
• Organized/the ability to prioritize work
• Strong customer service

Top Nice to Haves:

• Programming
• Knowledge of ServiceNow ticketing system

Education/Experience Required:

• An Associates Degree or 3 years of work experience

Basic Qualifications:

2+ years related IT Network Experience Required

Knowledge, Skills & Abilities:

Experience supporting WebEx audio visual equipment.

Experience in data communications is desired. Incumbents should have a good understanding and

knowledge of software applications and hardware.

Advanced troubleshooting skills to resolve issues with applications not supported by the ITBA and BSA groups

Ability to work alone and handle unusually large volumes of work due to ET requirements and number of clients using multiple computer assets

High volume of IT requests for hardware and software.

Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.

Technical: Has an ability to translate that knowledge into benefits for the customer. Maintains a solid strategy for efficient problem diagnosis. Ability to focus on the real issues involved.

Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

Judgement: Ability to respond to multiple customer and employee/contractor requests or demands. Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand.

Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. Communicates clearly with other team members as well as other support organizations.

Specialized Skills and Abilities Preferred:

Support, maintain, and train users on WebEx equipment

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