Knowledge Content Specialist Jobs

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our team of experienced professionals is dedicated to helping our clients get out of debt and build a brighter financial future. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other's personal and professional growth. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our team of talented professionals.

This role is open to remote candidates. This role is non-exempt hourly and pays $22.00 - $24.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

Do you have a passion for defining processes and procedures? Are you looking for a role where you can showcase your creativity and writing talents? Have you ever imagined that your dream job would benefit thousands of employees and clients? If this describes you, then we have the perfect career opportunity for you! We are looking for a self-motivated, enthusiastic, and driven Knowledge Content Specialist who want to help make a difference at our rapidly growing company.

Responsibilities

• Manage multiple stakeholders, deadlines, and challenging priorities.
• Update and maintain the Negotiations Learning Centers that house all of the policies, procedures, job aids, FAQs, and documents the Negotiations team uses.
• Ensure all documentation is in compliance with internal quality standards,as well as applicable regulatory requirements.
• Effectively communicate all updates, enhancements, and revisions to varying audiences.
• Conduct monthly/quarterly content reviews, revise documents as needed, and provide reporting on current content housed within the Negotiations Learning Center.
• Collaborate with multiple stakeholders to understand, analyze, and document current processes, best practices, and daily workflows. This includes creating solutions that explain complex information in a clear, accurate, and concise manner.
• Other duties as assigned by the Leadership Team
• Own and drive projects and initiatives to enhance adoption of policies and procedures.

Requirements

• Collaborative approach to problem solving and process improvement
• Strong critical thinking and problem solving skills
• Thorough understanding of Google Suite and Microsoft Suite
• Ability to translate complex ideas into easily understandable information
• Ability to multi-task in a fast-paced environment
• Exceptional verbal and written communication skills, with impeccable attention to detail

Education and Experience

• Prior technical writing or training experience preferred
• High School diploma or GED required
• 1+ years of experience in debt settlement

Company Benefits:

• Dental
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Referral Program
• Vision
• Opportunity for career advancement
• Company Paid Group Life / AD&D Insurance
• 401(k) match
• Medical
• Employee Assistance Program (EAP)
• Flexible Spending/HSA
• Ongoing training and development

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Referral program
• Life insurance

Work Location: Remote