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Position: Expert Systems Analyst Telehealth Delivery Services
Location: Remote
Job Type: Contract
Duration: 2 months

• Expert System Analyst to lead integration efforts for Emerging Application Solutions team.
• Works to ensure that product service levels are met, research and documents findings and coordinates the execution and validation of product upgrades and environment maintenance.
• Act as subject matter expert for assigned products, providing support for client projects, operations, ongoing development and enhancements, and maintenance activities.

Responsibilities

• Ability to research product behavior and provide/interpret root cause analysis reports.
• Develop technical documentation based on standard operating procedures in support of the assigned application and/or client account.
• Ability to act as an escalation point for production support for internal and client use of the product.
• Oversees technical application configuration and configure/run reports at user request.
• Coordinates product activities across architecture, engineering, support, development, and the client (as appropriate) to ensure service levels are met.
• Participates in weekly calls with client to provide updates on deliverables, communicates risks, issues and client participation needed to deploy the solution to production environments.
• Understands and can interpret HL7 message structure and format, can troubleshoot HL7 interface errors, and can recommend HL7 mapping changes.
• Leads all product maintenance activities.
• Facilitates client case management across functional teams for product.
• Identifies the common causes of defects, prioritize them, and systematically remove them.
• Gathers and reviews functional requirements from the client; Documents functional defects and obtains clarification to better understand the scope and the problem.
• Proposes solutions to client requirements/problems.
• Coordinates and drives compliance with change control policies and processes across all products.
• Interacts with Project team during the software build or configuration and testing process.
• Designs and/or executes unit, system, and integration test plans for new developments/releases/reports.
• Reviews and coordinates feedback on program team documentation (e.g., RACI, SOP).
• Understands other system integration methods such as APIs.
• Participates in 24/7 production On-call support for the assigned application.

Experience & Education:

• Ability to successfully manage and execute multiple, large scale projects using project/resource management tools and processes.
• Biomedical experience (Preferred).
• Knowledge of telemedicine technologies (Preferred).
• 3-5 years practical experience in technical support, analysis, project management, or related functions. (Required)
• Strong leadership skills: ability to drive solutions, work in a collaborative team environment, and effectively communicate across all impacted service lines.
• Ability to identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams.
• Strong verbal and written communication skills.
• Strong time management and personal organizational skills, including the ability to prioritize and multi-task.
• Knowledge of HL7 and APIs (Preferred).
• Good understanding of healthcare technologies that includes Clinical Applications, Server Infrastructure, Networking and Data Integration.
• 5+ years of IT Clinical Application implementation experience. (Required)

Queen Consulting Group is an equal opportunity employer. Our goal is to promote an environment that helps our employees and clients appreciate the benefits that diversity provides. ]]>