It Support Technician Jobs

HII

This isN.YASWANTHfromTechlink Systems. I hope this week has been kind to you so far. Thought I’d reach out today as I came across your resume andfrom what I saw I just had to bring this opportunity toyour attention.

Please check the job specs out at your earliest convenience and let me know if you'd like to have an exploratory conversation about this.

Job Title:Field Engineer 2

Location (On-site, Remote, or Hybrid?): Stamford, CT

Contract Duration: Contract until 01/26/2024 ,

Driving :NO

:

The Field Engineer to function as Team Leader or provide VIP level support at critical client campus locations. Experienced in desk side support and must possess a high degree of troubleshooting in addition to exceptional interpersonal skills. Performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, Storage Devices, at customer sites, and/or depot locations. May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Applies personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products., servers and storage.

Responsibilities:

·Supports client’s VIP user base by applying exceptional technical and interpersonal skills

·Function as team or site leader providing direction and support to other technicians

·Provides support for software, hardware and networking support for desktops, laptops and servers

·May have project management responsibilities for some projects

·Installs and maintains PCs and associated software, networks, servers and peripherals

·Performs installs, moves, adds and changes as required

·Tests and certifies PCs, networks, and client approved applications

·Provides follow-up on problems or escalation.

·Maintains a high degree of professionalism in actions, demeanor and dress.

·Ensures customer satisfaction throughout the service delivery transaction.

·Interface with client for real time feedback and updates on issues.

·Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Regards,

N.Yaswanth

TechnicalRecruiter

TECHLINKSYSTEMSINC.

PHONE: (415)651-5974

EMAIL:[email protected]

URL:www.techlinksystems.com