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It Technician 5 Jobs
Company | State of Nevada |
Address | , Carson City, 89701, Nv |
Employment type | FULL_TIME |
Salary | $49,653 - $73,602 a year |
Expires | 2023-06-24 |
Posted at | 1 year ago |
IT TECHNICIAN 5 - Requisition ID: 15551
Recruitment Type: Open Competitive
Posting Close Date: 5/8/2023
Geographical Location: Carson, Minden, Gardnerville, Genoa
Department: DEPARTMENT OF EMPLOYMENT, TRAINING & REHAB
Division: DETR - ADMINISTRATIVE SERVICES
Business Unit: HR-INFO DEVELOPMENT/PROCESSING
Work Type: INTERMITTENT
- Pay Grade: GRADE 34
Salary Range: $49,652.64 - $73,602.00
Full-Time/Part-Time: Full Time
Recruiter: JON M TERRAZAS
Phone: 775 684-0116
Email: [email protected]
Position Description
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training.
The incumbent will be an integral member of the Technical Services (Field Services and Help Desk Support) team which is responsible for upgrading, troubleshooting, repairing, or replacing software and hardware components on workstations such as adding memory, swapping hard disk drives and monitors; attaching peripherals; and configuring and installing desktop applications for optimum performance; establishing new user accounts, email accounts, assigning or modifying permissions as required; resetting passwords; interviewing users to identify needs and resolve workstation issues; assisting users by troubleshooting and resolving initial help requests as well as providing introductory and ongoing training to workstation users; participating in the research of hardware and software components for procurement according to agency policies and procedures, evaluating products in terms of agency needs, making purchase recommendations to management, and preparing purchase orders for hardware or software as directed.
The incumbent must be able to use imaging software to configure workstations; install and test new and recycled workstations; install DETR-approved application software on client computers; complete all required transfer/delivery documents; make appropriate changes, get signatures and deliver documents to assigned NSS inventory staff; respond to help desk calls and resolve problems as assigned; review Help Desk log daily and annotate with resolutions to DETR Help tickets; install, test and replace hardware as required on client computers; contact vendors for hardware or software support as required; and assist in periodic IT equipment inventories. Good customer service skills are required, as well as the ability to clearly and effectively communicate with technical and non-technical personnel.
This position may occasionally require some nights/weekends and holiday work shifts along with standby/call back notice and has a travel requirement of up to 25%.
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0//
Minimum Qualifications
- Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience.
The Examination
Application Evaluation Exam
- The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
Special Requirements
- A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible.
- The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range.
The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
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