It Support Technician Jobs

POSITION SUMMARY
The IT Support Technician is responsible for administering and maintaining the City"s computer network for use by staff and patrons, providing training to system users, and providing general technical support. The IT Support Technician reports to the IT Manager.
SCHEDULE: Normal operation hours; Monday - Friday ESSENTIAL DUTIES AND RESPONSIBILITIES
~ Maintains the City"s network and computer equipment and peripherals: installs and
updates computer software and hardware; troubleshoots technical problems with the
network, operating systems, software, personal computers, and peripheral equipment
and ensures that all components of the system are operational.
~ Installs, diagnoses, repairs, maintains, and upgrades all hardware and software, including
but not limited to PCs, laptops, printers, scanners, cell phones and wireless devices, to
ensure optimal performance.
~ Makes necessary hardware and software repairs, following warranty agreements, and
internal procedures; and documenting resolutions to insure full functionality.
~ Provides technical support to end users; plans and makes recommendations to
management for upgrades to the network (LAN and WLAN), equipment, and software
necessary to keep up with growing patron demand; and serves as liaison with
software/hardware vendors.
~ Administers the network, website, and email accounts; implements security controls to
help maintain the integrity of the system; establishes and modifies user accounts; backs-up system data; and performs routine operations on the network as necessary to
maintain the system.
Provides technical support and training for employees and patrons in the use of the
network, computer systems and equipment; assists individual users and answers
questions regarding access to and use of the system; conducts training workshops on
computer usage.
~ Provides support for Internet reference services; answers reference inquiries in person,
by phone, and via e-mail; and may assist employees with the automation of different
department services.
~ Troubleshoots and repairs problems with computer, network, and communications
equipment; performs and oversees the installation, configuring, and upgrading of
hardware and software, including servers, desktops, peripherals, and electronic
systems; develops and implements maintenance plans for all systems; responds to
emergency situations; provides technical support, service, and advice for all City staff,
responds to after-hours calls as needed.
~ Provides Help Desk functions to users; provides information and technical assistance to
users regarding computer operations, procedures, problems, software functions,
upgrades, and other related issues.
~ Performs other related duties as assigned. MINIMUM QUALIFICATIONS:
Education and Experience:
Associate"s degree preferred (or equivalent); supplemented by three (3) years of related
experience; or any equivalent combination of education, training, and experience which
provides the requisite knowledge, skills, and abilities for this job.
Licenses or Certifications:
Valid State of Georgia driver"s license; ADDITIONAL REQUIREMENT:
SPECIAL REQUIREMENTS - Requires an acceptable general background check to include a local and state criminal history
check and an acceptable driving record. REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
~ Knowledge of basic arithmetic operations.
~ Knowledge of computer networking and administration (to include LAN, WLAN, and
email servers).
~ Knowledge of telecommunications systems, computer hardware and network systems,
complex software or management information systems; knowledge of new technology
systems.
~ Ability to read, comprehend and apply technical knowledge in accordance with approved
policies and procedures.
~ Ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising
discretion in determining data classification, and in referencing such analysis to
established standards for the purpose of recognizing actual or probable interactive
effects and relationships.
Ability to provide guidance, assistance, and/or interpretation to others regarding the
application of procedures and standards to specific situations, to include the ability to
train individuals in the use of computer technology.
~ Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and
information.
~ Ability to apply principles of rational systems; to interpret instructions furnished in
written, oral, diagrammatic, or schedule form; and to exercise independent judgment to
adopt or modify methods and standards to meet variations in assigned objectives.
~ Ability to exercise judgment, decisiveness and creativity in situations involving the
evaluation of information against sensory, judgmental, or subjective criteria, as opposed
to that which is clearly measurable or verifiable.
~ Ability to communicate and interact effectively with co-workers, immediate supervisor,
city employees, city officials, and the general public in a professional and courteous
manner. PHYSICAL DEMANDS & WORK CONDITIONS
PHYSICAL DEMANDS
The work is light work which requires exerting up to 20 pounds of force. Work requires the ability
to exert very moderate physical effort, typically involving some combination of stooping,
kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or
pulling of objects and materials of moderate weight. Some tasks require the ability to perceive
and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require
the ability to communicate orally.
WORK ENVIRONMENT
Work is performed in an office environment. Essential functions are regularly performed without
exposure to adverse environmental conditions. Disclaimer
The City of Fairburn is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform the essential job
functions satisfactorily. In compliance with the American Disabilities Act (ADA) reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential job functions. Prospective and current employees are encouraged to discuss
accommodations with the employer.