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Company | RLDatix |
Address | New Jersey, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-30 |
Posted at | 9 months ago |
Senior Service Desk Analyst
- Maintain proficiency in the use of all available problem resolution tools
- Technical coaching junior members of the team
- Interact with internal clients on all levels to help resolve IT related issues and provide answers in a timely manner
- Oversee new starter and leaver processes working with departmental heads to ensure systems are updated accordingly
- Respond to calls within specified time frames
- Ensure all procedures are suitably documented and published in accordance with current service standards
- Log all service actions and incidents into a ticketing system
- Escalate calls to internal and external support providers where necessary
- Provide 1st and 2nd line support for all RLDatix employees, business systems, applications and services in all geographical locations
- Ensures that company assets are maintained responsibly
- Develop preventative measures when seeing repeat issues
- Proactive vendor management
- Windows troubleshooting,
- Active Directory and AzureAD Administration
- Microsoft 365 administration,
- Graduate in a technical discipline
- Mobile technologies (iOS, Android)
- Have strong analytical and problem solving skills
- Email administration, Microsoft Exchange,
- Show ability to work in a team environment.
- Show effective use of time management skills
- Ability to multi-task
- Be Organised
- High standards of behavior and appearance
- Focus on Customer satisfaction, be tactful and diplomatic
- Attention to detail, don't react too quickly, make sure the relevant details are captured
- Maintain strong communication and interpersonal skills, both over the phone and in person
- Ability to be flexible to work with a wide variety of technology and end user skill level and maintain a professional manner in dealing with all users at all times
- Looking at the bigger picture, not too immediate
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