It Support Specialist Jobs

FMG is a national specialty litigation firm we are currently seeking an IT Support Specialist for our Atlanta office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, a working knowledge of iManage and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME’s) across functional roles, the Firm’s Training Coordinator, the HR Department, and the Administrative Managers.

Essential Job Functions

• Support for all end user technical and applications software problem resolution
• Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner
• Additional duties as assigned
• Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others)
• Maintain positive vendor relationship management when necessary and escalate issues to IT Director as needed
• Active Directory, O365 (Office) Administration.
• Ensure support for National Specialty Litigation firm on both East and West Coast
• Communicates effectively with attorneys, staff, clients and vendors
• Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives
• Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm
• Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies
• Provide support & training for VOIP & Softphones, Unified Collaboration Systems and video conferencing system

Education, Experience and Skills

• Flexibility to work outside of business hours and overtime as required
• Law Firm experience a plus, working knowledge of the legal process preferred
• Three to five years’ experience as an IT support specialist in a professional services environment
• High School Diploma required. Bachelors’ Degree preferred (IT or IS)
• Expert level Microsoft Office Suite, specifically Excel, Word & Outlook. OneDrive, Teams & SharePoint are highly desirable.
• Self-motivated with the ability to work under little or no direction once basic job competencies are mastered
• IManage or Document Management experience preferred.
• Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward

The Firm values hardworking, collaborative and self-starting individuals. We offer the following in exchange for your hard work and dedication:

• Competitive compensation
• Company provided life insurance and long-term disability coverage
• Work-life balance
• 401K Safe Harbor plan and an employer profit sharing program
• Employee Assistance Program
• HSA and FSA for employees and dependents
• Comprehensive benefits package, including medical, dental, and vision
• Generous PTO policy
• Regular, firmwide socials and events
• Year-end bonuses and referral fee incentives
• Positive firm culture

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunity to all applicants and employees by maintaining a workplace free of discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law. FMG complies with all applicable federal, state, and local laws. Employment dependent on successful completion of a background check and drug screen.