It Business Implementation Analyst

Oracle's Food and Beverage Cloud Provisioning team is responsible for the audit and provisioning of Oracle's Food and Beverage Cloud Services Portfolio. The team oversees the manual and automated provisioning processes and is the business owner of provisioning automation. The team drives the centralization of provisioning processes.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail is critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience preferred.
Additional Details
We seek an experienced business analyst to join Oracle's Food and Beverage Cloud Provisioning team. This high-profile, dynamic position will drive provisioning operational excellence through process improvement and task automation while ensuring our customers' success through order processing, auditing and fulfillment of the Food and Beverage Cloud Services Portfolio. This position will gain detailed knowledge of the processes and the various teams involved with provisioning through performing the manual provisioning tasks that are to be automated. Primary responsibilities for this role are:

• Audit order and provisioning systems to ensure proper fulfillment of provisioning requests.
• Receive provisioning requests, validate their content and coordinate the provisioning of Food and Beverage Cloud Services.
• Follow the progression of provisioning orders and send appropriate notifications when the work is complete.
• Act as a reference person for other teams in the standardization of the processes.
• Raise bugs and work with different technical teams in analyzing and following up on the issues
• Define and execute the use cases, test cases and support internal end users during the implementation phase.

Successful candidates will demonstrate high attention to detail, problem solving skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness. The ability to keep cool under pressure is a must for this job. In addition to the aforementioned required skills, the following skills are highly desirable:

• Hospitality or Retail Experience
• Experience with cloud products and cloud infrastructure
• Prior provisioning process experience
• Experience with advanced Excel functions
• Technical operations

Responsibilities

• Receive provisioning requests, validate their content and coordinate the provisioning of Food and Beverage Cloud Services.
• Raise bugs and work with different technical teams in analyzing and following up on the issues
• Define and execute the use cases, test cases and support internal end users during the implementation phase.
• Audit order and provisioning systems to ensure proper fulfillment of provisioning requests.
• Follow the progression of provisioning orders and send appropriate notifications when the work is complete.
• Act as a reference person for other teams in the standardization of the processes.

About Us
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