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Company | City of McKinney |
Address | McKinney, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Government Administration |
Expires | 2023-08-03 |
Posted at | 10 months ago |
Summary
- Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
- Contribute to the development of others and/or the working unit or overall organization.
- Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
- Contribute to a positive work culture.
- Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.
- Ability to assess his/her work performance or the work performance of the team.
- Maintain regular and reliable attendance.
- Proactively pursues feedback from customers, identifies improvements, and implements enhancements to improve the customer experience and their interaction with Department applications.
- Initiates research and locates data sources within applications which may be analyzed and interpreted to help realize improved operational efficiencies and communicating findings back to leadership.
- Maintains an extensive knowledge of the Information Technology application system's functionality while simultaneously maintaining a broad understanding of the services offered by various city-wide applications and how the two may correlate. This knowledge will be utilized as the foundation for renewed and consistently clear communication and interaction between internal departments and external customers.
- Creates application upgrades and testing plans with defect tracking for the Department, and coordinates system maintenance and upgrade activities with customers.
- Produces consistent, error-free work based on defined parameters.
- Adheres to assigned work schedule as outlined in City and department attendance policies and procedures.
- Complies with all written City policies and procedures.
- Acts as the single point of contact and liaison between the Information Technology Department and the customer Department regarding the organization, prioritization, and implementation of IT services modification requests, upgrades, and testing.
- Performs verification tests on systems related to new applications, upgrades, and updates into the test system to ensure continued functionality.
- Coordinates and creates ad-hoc reports.
- Assists in the evaluation and selection of new software application integrations.
- Travels to meetings, trainings and City events as necessary.
- Continuously builds on a strong working knowledge of Division processes to provide innovative and proactive guidance to staff regarding the integration and utilization of various software applications in coordination with the IT Department.
- Perform other duties as assigned or directed.
- Offer helpful, organized, and supportive communication to employees, managers, and other members of the public.
- Possess excellent technical and analytical skills including experience with statistical analysis.
- Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
- Exhibits flexibility and adaptability, especially during times of change.
- Possess an intermediate knowledge of SQL and Business Intelligence (BI) data mapping with the ability to create reports using Microsoft Report Builder.
- Ability to quickly gain job knowledge and technical competency through collaborative training and supportive coaching from management and peers.
- Ability to maintain a holistic view of the overall system when working towards a specific solution.
- Ability to forge strong professional relationships with internal staff and external customers, in an outgoing and friendly way.
- Ability to thrive in a collaborative work environment.
- Capable of maintaining a steady and consistent pace, promoting accuracy and quality throughout repetitive tasks.
- Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
- Ability to communicate clearly, both orally and in writing regarding job knowledge and expertise.
- Ability to produce desired work outcomes, including quality, quantity, and timeliness.
- Skill in analyzing business processes and policies and creating recommendations for improvement.
- Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
- Must pass a drug screen and background check.
- Must have Class C Texas Driver's License
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