Issue Analyst Jobs

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.

Under the guidance of Cash Customer Operations (CCO) Operational Issue Management Lead, the issue management analyst supports the Issue Management Program.

• Contribute tactical and strategic initiatives to improve oversight and issue management, processes, tools, and reporting capabilities
• Attending regular communications and review meetings to review performance against agreed standards
• Plan, schedule and track timelines and milestones towards corrective actions and remediations
• Monitor any emergency cases and coordinate immediate response teams into action
• Developing relationships with key stakeholders to ensure risk and control requirements are embedded effectively and that synergies. These stakeholders include product, legal, and compliance etc
• Analyzes and identifies risk and performs analytical reporting
• Review incoming escalation cases and assess appropriate prioritization and ownership
• Contribute to the implementation and continuous development of any systems and/or tools used to support Issue Management activities
• Heading efforts related to issue management activities

Qualifications

• Exceptional analytical skills, with ability to formulate recommendations for solutions based on business, risk, and control objectives
• 5+ years of experience in Issue, Risk, or Control Management
• General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
• G-Suite & Slack (or similar communication platforms)
• Capability to identify and report/escalated issues
• Demonstrated ability to think strategically, analytically, and creatively problem solve
• Great planning skills, can approach projects and tasks in a tactical, as well as strategic manner, applying a logical thought process with attention to detail
• Excellent communication, influencing, and interpersonal skills

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $103,900 - USD $126,900
Zone B: USD $96,600 - USD $118,000
Zone C: USD $88,300 - USD $107,900
Zone D: USD $77,900 - USD $95,300
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Benefits include the following:

• Paid parental and caregiving leave
• Paid time off
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Healthcare coverage
• Paid Life insurance, AD&D. and disability benefits
• Learning and Development resources
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Retirement Plans including company match

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.