Inventory Operations Leadperson Jobs

Requisition # : 26379

Location: Mesa

Position Status: Full Time (40 hrs week)

Shift : 1

Start Time : 7:00am

End Time : 4:00pm

Schedule Days : Monday - Friday

Pay Range: $25.41 - 33.79

Job Summary

Lead daily warehouse operation. Ensure that proper standards of service are provided to internal and external clients. Lead order processing, new equipment prepping, will call, shipping/receiving, among other warehouse operations. Achieve and maintain proper service standards. Continually review and improve parts inventory. Lead warehouse staff to provide pro-active customer service and to operate as efficiently as possible. .Developing excellent relationships with internal and external customers. Create sales by capitalizing on opportunities. Control direct expenses within parameters established by the Management. Ensures all deadlines are met and all procedures are correctly followed. Emphasize safety, efficiency, and customer satisfaction.

Essential Functions

• Controls overtime and other direct expenses. Achieves goals for direct expenses as a percent of sales.
• Ensures that all vendor merchandizing programs are utilized to the company’s and the client’s best interests.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards and ensures that all direct reports comply as well.
• Leads and motivates assigned staff. Ensures that superior customer service is delivered at every client contact. Develops, trains, and maintains a qualified, professional staff.
• Supervises, coaches and conducts annual performance reviews for assigned staff.
• Maintains a working knowledge of all products sold and their application, and ensures that department staff have the same knowledge.
• Ensures that client invoice disputes are resolved promptly and are not elevated to the manager or director level.
• Maintains inventories, ordering process, and return process. Ensures that parts warranties and parts claims are handled correctly at the branch level. Maintains positive factory-dealer relationships.
• Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.

Additional Responsibilities

• Performs or assists with physical inventory counts and reconciliation.
• Must be willing to work overtime and perform after hours call duty as requested.
• Maintains an effective working relationship with Service, other branch stores, and vendors.
• Maintains outstanding client relations skills. Sets a proper example of good client relations, inter-company cooperation, neat personal appearance, and good housekeeping practices.
• Assists where needed with the online store enrollment process for clients.
• Other duties as assigned.
• Assists with the merchandising of products.
• Works within and promotes corporate values.
• Assists in endeavors to merchandise other products and services sold.
• Maintains a self-improvement program.

Additional Level Requirements

Knowledge Skills and Abilities:

• Ability to maintain consistent attendance.
• Must be able to supervise Department operational functions in the manager’s absence.
• Must have mechanical aptitude and equipment knowledge.
• Must be knowledgeable about heavy equipment industry, customers, characteristics and the requirements of meeting their needs.
• Must possess advanced computer skills and knowledge.
• Must have organizational skills to work independently, complete assignments on schedule and maintain recordkeeping systems.
• In-depth knowledge of products and services, and is able to complete Sales Orders, Credit Memos, and all other Department related documents.
• Must be able to execute projects and long range goals as directed by management.
• Interpersonal skills sufficient to work cooperatively with people, and to effectively motivate and appraise employee performance.
• Must possess working knowledge of all Department procedures and policies including basic inventory control knowledge.

Education And Experience

• Must be able to communicate (speak, read, comprehend, write) in English.
• Previous forklift driving experience. Ability to become forklift certified.
• Intermediate experience with Microsoft office products (Word, Excel, PowerPoint)
• Proof of high school diploma or General Education Degree (GED).
• Minimum of two years related experience.
• Current Drivers License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• Specific vision abilities required by this job include close, distance, and peripheral vision.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
• While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
• The employee is regularly required to lift and/or move up to 40 pounds and occasionally required to lift and/or move up to 60 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually loud.
• The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.

Empire Southwest is an EEO/Affirmative Action Employer

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