Internship: Social Media Account Specialist - Fall 2023 Internship (Remote)

What We Do at Social High Rise

We are the eyes, ears, and voice of restaurants, online, through social media. When we partner with a restaurant or small business owner/manager, we take the online customer service and social media management piece off of their plate so they don’t have to worry about it. Here’s what we do:

• Reach out to customers on review sites by crafting and sending genuine responses to individuals who write positive and challenging reviews.
• Engage with customers by sharing the photos they took in-house and responding to customer questions and comments posted online.
• Develop authentic content and post to a variety of social media platforms each week.

Our “Things” At Social High Rise

At Social High Rise, we hustle as a team, take ownership of our work, and operate with empathy. We strive to remain optimistic, humble, and resourceful with all things. We act thoughtfully and responsibly, with each other, our clients, and our community. We strive to put people first. Our full time team enjoys unlimited paid vacation, flexible work schedules, medical/dental/retirement, and remote work opportunities. We’re a “flat” organization, meaning we all work together without hierarchies or complex channels of communication.

Other Stuff

Social High Rise was established in 2012. We are a small agency, and our office headquarters is located at the heart of downtown Chico, CA, in an old “grand ballroom” on the 3rd floor of a 100+ year old building. In March, 2020, our whole team quickly transitioned to working remotely due to COVID-19. Our way of work has always been structured to be able to operate anywhere, so our transition was pretty smooth, though we’re always learning and finding ways to improve. Today we operate within a hybrid model, where some of our team works in our office and some work remote!

We gather for "team time" via Zoom each week to review company milestones, recognize team accomplishments, and shamelessly share our blunders. Sometimes we take screenshots. That's fun.

Perks: free pizza (if you can make it to our office with a mask on to pick up the gift card) from the best pizza joint in town, personal growth, remote work experience, and online marketing/PR/customer service experience.

NOW HIRING 2023 FALL INTERNS [REMOTE]: INTERVIEWS WILL BEGIN IN MAY 2023!

Social High Rise was established in 2012, and we've had the pleasure of working with 100+ fantastic interns for over nine years. We've worked hard to develop our internships so that individuals truly learn new skills and come away with valuable experience to add to resumes. In January 2021, we revamped our internship program so that it can be performed remotely, due to COVID-19 restrictions. Interns will still receive the same high-quality and interactive experience with our team in our new remote work environment.

ABOUT THE INTERNSHIP

Our Social Media Account Specialist Interns provide support to our full-time Account Specialist Team members. Interns can work remotely from wherever they are based. Interns are trained to understand social media marketing philosophy, public relations, and online customer service as it relates to restaurants and small businesses. Interns have the opportunity to contribute to our Social High Rise blog and participate in shadowing full-time Account Specialists to learn professional social media management skills. We have conducted this internship every semester since 2013, and all of our interns have gained valuable skills to add to add to their resumes. Some of our interns have stayed with us multiple semesters, too! This is a great internship for individuals interested in learning more about the social media marketing industry, digital marketing, public relations, brand building for small businesses, online customer service, blog writing, remote work, and innovative company culture.

INTERNSHIP RESPONSIBILITIES INCLUDE:

• Did we say writing? Blog writing, too, if you're interested.
• Assisting Full Time Account Specialists in day-to-day social media activities for clients, including managing follower growth and engagement, content creation, and more.
• Aiding in conducting research on social media industry topics.
• WRITING! Writing with strong attention to detail, proper grammar, expression, and thoughtfulness, through the lens of customer service and public relations.
• Partnering with the Social High Rise team REMOTELY approximately 8-10 hours per week on a consistent, synchronous, pre-determined schedule (typically 2 days per week for 3-4 hour shifts) - punctuality and dedication is extremely important.
• Assisting Full Time Account Specialists in working with clients to craft professional responses to customer reviews.
• Shadowing Full Time Account Specialists to strengthen task management and team collaboration skills.

• MUST HAVE MONDAY AND WEDNESDAY AVAILABILITY FROM 9:00 AM PST/12:00 PM EST - 1:00 PM PST/4:00 PM EST

DESIRED QUALITIES/EXPERIENCE:

• Resourcefulness
• Outstanding writing skills, both creatively and persuasively
• Strong attention to detail
• GOT RESTAURANT OR CUSTOMER SERVICE EXPERIENCE? HUGE BONUS! TELL US ABOUT IT ON YOUR RESUME/COVER LETTER!
• Experience working with teams remotely via Zoom and Slack
• A high degree of common sense
• Empathy
• A thoughtful, intuitive, and consultative approach to solving problems
• A self-motivated, winning attitude
• Knowledge of marketing principles, customer service, and public relations
• A passion for social media
• Availability beginning January 2023 (Spring Semester) or sooner!
• Customer service experience
• The ability to work independently with minimal instruction
• Working knowledge of social media platforms, including Facebook, Google, Yelp, Twitter, TripAdvisor and Instagram
• Blog writing experience
• The ability to think creatively and critically
• Rigorous work ethic
• MUST HAVE MONDAY AND WEDNESDAY AVAILABILITY FROM 9:00 AM PST/12:00 PM EST - 1:00 PM PST/4:00 PM EST

EXPECTED START DATE (FLEXIBLE): SUMMER 2023 - PHONE/ZOOM INTERVIEWS WILL BEGIN IN MAY 2023!

NOTE: It is expected that our interns stay with us for a full semester. Opportunities to remain with Social High Rise beyond one semester are available!

To apply for this position at Social High Rise, you MUST submit the following through our online application job post:

• Responses to our application questions
• Resume
• Cover Letter (attach to your resume as one PDF document)

• Interns may receive college credit for this internship. Interns are responsible to provide the proper paperwork in order to receive college credit.

All information will be kept confidential according to EEO guidelines.