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Internet Sales Manager Jobs

Company

Lennar Homes
Address , Plymouth, 55446, Mn
Employment type FULL_TIME
Salary
Expires 2023-10-06
Posted at 9 months ago
Job Description
Overview:
Welcome Home! Build your career with Lennar!

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Internet Sales Manager:

Lennar is seeking an Internet Sales Manager who will foster and distribute leads generated through the Lennar Website and other Marketing Channels. This individual will also manage the Internet Sales Team.
Responsibilities:
  • Guide and train Internet Sales Coordinators with phone, sales and customer service techniques to achieve optimal performance results
  • Provide continual coaching to Associates with regard to functional and behavioral standards
  • Monitor Internet Sales Coordinators’ responsiveness to ensure all Leads are being responded to timely according to Company standards
  • Evaluate Associates’ individual performance and plans for compensation actions in accordance with that performance in partnership with Director of Marketing
  • Assist with the generation of “Coming Soon” community interest lists, and maintain contact with interest list Leads utilizing Lennar approved e-mail campaigns
  • Prepare and distribute ISC performance and other reports as needed/requested
  • Attend promotional events for Communities as needed per the Director of Marketing
  • Facilitate weekly ISC department meetings, and assist with Sales TEAMS meetings needed per the Director of Marketing
  • Consistently shop and ensure in-depth knowledge of new and resale competition to aid in best positioning of product, pricing and promotion of communities.
  • Routinely monitor Internet Sales Coordinators’ phone calls, live chat dialogues and other correspondence to ensure superior customer care and the best representation of Lennar.
  • Monitor accuracy and completeness of the Internet Sales Coordinators’ appointments set and kept records
  • Develop and implement training programs as needed to meet division traffic and sales goals.
  • Submit and maintain MLS listings for the division per direction by the Director of Sales
  • Be familiar with all communities (phone numbers, offerings, features, tax rate, amenities, etc.) and local surroundings (be able to give directions)
  • Create and monitor the ISCs schedule providing appropriate coverage for the department
  • Ensure appropriate staffing to meet department needs
  • Other duties as assigned
#CB
Qualifications:
  • Minimum High School or GED required
  • Minimum 4 years’ experience in telephone and/or on-line customer service. Up-selling experience preferred
  • Excellent verbal and written communication skills
  • Intermediate to advanced PC skills (Microsoft Word and Excel)
  • College degree preferred
  • Ability to prepare written documentation and complete contract calculations
Lennar Core Values
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar!
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:
  • Holidays, Sick Leave, & Personal Days
  • Product Purchase Discount for Associates
  • New Hire Referral Bonus Program
  • Vacation – 3 weeks of vacation per year to start
  • Associate Assistance Plan
  • Health Insurance - Medical, Dental & Vision
  • Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
  • 401(k) Savings Plan with company match
  • And More!
  • Paid Maternity & Bonding Leave
Type: Regular Full-Time