Interiors Customer Service Representative

Overview

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

• A unique, inclusive, and supportive company culture.
• Career development and mentoring and opportunities to grow.
• Fair and competitive compensation.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
• Holiday, personal and vacation days.

Essential Functions

• General knowledge of the product line and pricing schedules
• Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times.
• Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department.
• Performs all other responsibilities as may be assigned by management.
• Creatively solves customer issues, proactively manages customer orders and open requests to resolution
• Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.

Competencies

• Organization
• Team Player
• High personal accountability
• Initiative
• Willingness to work overtime when necessary
• Demonstrated high sense of urgency
• Follow-up skills
• Decision making

Supervisory Responsibility

This position has no supervisory responsibilities upon hiring, however, potential direct reports are a possibility

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time salary position, and hours/days of work are decided by production schedules and your reporting manager.

Travel

This position does not have any travel requirements.

Required Education And Experience

• High school degree or GED

Preferred Education And Experience

• Customer Service Experience is preferred but not required

Additional Eligibility Qualifications

No further eligibility qualifications for this position.

Work Authorization/Security Clearance

Must be able to pass EVerify.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Group : AAP/EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.