Customer Service Representative Jobs

Customer Service Representative
Angola, Indiana Summary
The Customer Services Representative is responsible for the professional support for the Office of International Services. This position requires a high degree of organizational and interpersonal skills with a collaborative attitude and ability to form positive relationships with staff throughout the university. This individual should be flexible, visionary, creative and energetic. The Customer Services Representative must also have high technology skills. Additionally, this individual must be able to work independently with little direct supervision and excellent decision-making skills.
Essential Duties And Responsibilities

• Provide students with outstanding customer service.
• Work with the Administrative Assistant on other office operation responsibilities.
• Assist the Directors of Admission with updating of international applicant records.
• Process international student refund requests.
• Manage the international admission inbox.
• Additional duties as assigned
• Process international student deferral requests.
• Serve as the main point of contact for the Office of International Services, directing calls to appropriate staff.

Education and/or Experience
A minimum high school or GED diploma required with a minimum of four years of administrative support/customer service experience or an associate’s degree preferred.
Outstanding Benefits
Trine University offers a comprehensive benefit package designed to provide a variety of choices to best fit your needs and the needs of your family. Benefits offered include:

• Life Insurance – a variety of voluntary life options are available along with employee life insurance (1½ times annual salary)
• Retirement – after one year of full-time service you are eligible for employer contribution of 5% and up to an additional 5% employer match
• Education – after 6 months of full-time service education benefits are available for employee, spouse, and dependent children
• Health – medical, dental, vision, prescription drugs, flex spending or HSA accounts
• Vacation and Sick Pay – in accordance with Trine's policy

Salary
The salary is competitive and commensurate with experience and qualifications.