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Customer Service Representative Jobs

Company

Johnson Brothers Liquor Co
Address , Indianapolis, 46268
Employment type FULL_TIME
Salary
Expires 2023-12-05
Posted at 8 months ago
Job Description
Johnson Brothers is a national family-owned wine, spirits and beer distributor. Johnson Brothers has been providing, exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.
:
Job Duties:
  • Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
  • Answering telephone and utilizing the switchboard to transfer calls as needed.
  • Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
  • Accurate data entry of customer orders.
  • Assist the team as needed and be able to backup other jobs during vacations and illness.
  • Assisting customers with questions regarding order status, pricing, and shipping issues.

Job Requirements:
  • Excellent written and verbal communication skills with professional telephone etiquette
  • 2 year Business related degree (preferred).
  • Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
  • Resolution driven and customer service oriented
  • Ability to multi-task and meet deadlines in a fast paced, high volume environment.
  • Perform wide variety of administrative duties as assigned
  • Detail oriented with strong organization skills.
  • Local candidates preferred (no relocation package available)
Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers make employment decisions based solely on the basis of qualifications for the job.
Worker Sub-Type:
Regular
Time Type:
Full time