Intelligence Analyst, Trust And Safety

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Trust & Safety team seeks to deliver the trustworthy, safe, and inclusive work marketplace that sparks a global movement to reimagine work. We are looking for an intelligence analyst to help understand trends in serious fraud on our platform, and monitor and interpret the behavior of sophisticated fraud rings. You'll partner closely with Trust & Safety Enforcement teams to understand intent and actors behind fraud activity on platform, and track evolution of modi operandi as our detection evolves.

Your Responsibilities:

• You will deliver regular, clear reporting on current trends in on-platform fraud conducted by organized/coordinated groups.
• You will conduct extensive off platform research to better understand how Upwork is being abused by fraud actors worldwide.
• You will work closely with teams across Trust & Safety to understand the evolving behavior of different fraud groups on the Upwork platform.
• You will build sourcing processes from our operations teams to ensure the right information and cases reach you to develop insights.
• You will own and maintain our attribution guidelines for associating activity to a fraud ring, and evolve these guidelines as behavior shifts.
• You will detail and prioritize clear, easy to understand requests for information on an as-needed basis for our Investigations and Analytics teams.

What it Takes to Catch our Eye:

• Comfortable both extrapolating intent from limited data and interpreting the results of large-scale analysis to understand trends.
• Experience conducting OSI (Open Source Intelligence) collection operations.
• Experience in intelligence analysis, whether in the private sector, law enforcement, military, or intelligence community.
• A self starter, able to stand up programs from the ground up, and build new processes from scratch

The annual base salary for this position in California and Washington ranges from $95,000 - $152,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program

Come change how the world works.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice