Inn Housekeeper Assistant - Full Time

The starting pay range for this position begins at $16/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position averaging 35+ hours a week

The Housekeeping Houseperson at the Inn on Biltmore Estate is responsible for assisting and supporting room attendants in the maintenance and cleanliness of guest areas and rooms in accordance with both hotel and four star/diamond standards. Duties include, but are not limited to: removal and storage of dirty linen and trash from room attendant carts and hallways; providing room attendants with timely service and clean materials; and handing guest deliveries to rooms and special requests.

Shift: 8:30am – 5:30pm (shift varies based on hotel occupancy) Weekend shifts are a requirement of this position.

Benefits include:

• Employer subsidized health, life, dental, vision, and short term/long-term disability insurance (for Full-Time positions)
• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Paid vacation, holidays, and SEL (for Full-Time positions)
• And much more!
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)

Requirements:

• Solid communication skills. Must be able to respond appropriately to guest requests.
• Ability to operate/use small commercial cleaning equipment.
• Knowledge of hotel housekeeping and/or rooms operations preferred.
• Ability to be proactive and take initiative as appropriate.
• Commitment to delivering world class guest service and anticipating guest needs.
• Previous experience in housekeeping and/or custodial, janitorial, or related field strongly preferred.
• Knowledge of proper chemical handling and cleaning techniques helpful.
• Proven ability to multi-task effectively, work as part of a team and under deadlines, and exercise good judgment. Must be able to prioritize.
• Excellent attention to detail is a must.

Physical Requirements:

• Ability to stand/walk for extended periods of time throughout the shift; may occasionally work in locations where the ability to climb ladders or stairs would be required.
• Endure various physical movements throughout the work area; must be able to kneel, stoop, bend, reach overhead and below.
• Able to lift, push, pull and carry up to 75 pounds frequently and up to 100 pounds occasionally (with assistance).

Essential Job Duties:

• Place dirty linen in proper bins and keep laundry room organized; deliver clean linen and supplies to room attendants on the guest floors in a timely manner.
• Pick up dirty linen and deliver to appropriate area.
• Keep closets and storage areas stocked, neat, clean and organized.
• Maintain clean and safe stairwells as assigned, including sweeping, mopping, and dusting; keep service elevators and landings clean.
• Remove trash from carts, hallways, and storage areas and dispose of properly.
• Vacuum and dust guest hallways polishing woodwork and stainless steel as needed.
• Clean vending areas, including ice machines, and beverage machines.
• Properly wash glasses and cups, and deliver to room attendants on the guest floors.
• Responsible for weekly cleaning projects on the guest floors.
• Perform guest deliveries to rooms as assigned.