Village Hotel Housekeeper - Full Time

The starting pay range for this position begins at $16/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Full Time: a position averaging 35+ hours a week.

Housekeepers must be able to clean guest rooms to the expected standards in an expedited manner while offering exceptional guest service. Associates will work in a team atmosphere. Duties include: upkeep and presentation of rooms and other locations as assigned; dusting, vacuuming, polishing furniture, and sanitizing bathrooms; and responsibility for amenity replenishments. Duties may also include deep cleaning projects and/or floor care within areas as required. Attendants will also offer general assistance and support for the department, leadership, and the company.

Benefits include:

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• Paid vacation, holidays, and SEL (for Full-Time positions)
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• Employer subsidized health, life, dental, vision, and short term/long-term disability insurance (for Full-Time positions)
• And much more!

Schedule can vary, but is generally 8am-4pm; days vary & include weekends.

Requirements:

• Solid communication skills. Must be able to respond appropriately to guest requests.
• Previous experience in housekeeping and/or custodial, janitorial, or related field strongly preferred.
• Ability to be proactive and take initiative as appropriate.
• Commitment to delivering world class guest service and anticipating guest needs.
• Excellent attention to detail is a must.
• Proven ability to multi-task effectively, work as part of a team and under deadlines, and exercise good judgment. Must be able to prioritize.
• Ability to operate/use small commercial cleaning equipment.
• Knowledge of proper chemical handling and cleaning techniques helpful.
• Knowledge of hotel housekeeping and/or rooms operations preferred.

Physical Requirements:

• Ability to stand/walk for extended periods of time throughout the shift; may occasionally work in locations where the ability to climb ladders or stairs would be required.
• Able to lift, push, pull and carry up to 75 pounds frequently and up to 100 pounds occasionally (with assistance).
• Endure various physical movements throughout the work area; must be able to kneel, stoop, bend, reach overhead and below.

Essential Job Duties

• Cleaning and sanitizing of guest bathrooms, mirrors and windows, using proper chemicals.
• Accept and complete daily assignments while maintaining proper time management skills and exceptional performance.
• Emptying trash and disposing of properly.
• Proper storage, replacement and placement of guest room amenities and linens.
• Make up beds in guest rooms following standards; dust and vacuum guest rooms.
• Proper storage and usage of cleaning chemicals maintaining safety measures.
• Deep cleaning the rooms as necessary.
• Stocking and cleaning housekeeping cart.