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Information Technology Support Specialist

Company

NuByt, Inc.
Address Seattle, WA, United States
Employment type CONTRACTOR
Salary
Expires 2023-08-18
Posted at 10 months ago
Job Description

Role: IT Support Specialist/362560/Onsite

Location: Seattle Corporate Office

Duration: 5 Months


Description

  • Lyft is searching for an experienced IT Support Specialist at our San Francisco HQ office.
  • On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
  • You are someone who has significant experience with supporting a fast-paced, high-growth environment.
  • You are crisp and detail oriented, but able to work outside of the boundaries when necessary.
  • You are comfortable working as part of a large, distributed team supporting IT operations in both our San Francisco headquarters and remote offices across the country.
  • You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.

Responsibilities

  • Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio, and video conferencing
  • Create accounts for new hires.
  • Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware.
  • Respond to support requests in the IT Helpdesk both in person and via a ticketing system.
  • Manage inventory for hardware and software.
  • Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
  • Deploy and support software to end-users.

Requirements

  • Knowledge of administration of Apple computer products using enterprise management tools
  • Ability to lift heavy equipment (50+ pounds) as needed.
  • 2-3+ years of experience in IT support roles.
  • Basic networking skills, including an understanding of servers, switches, WiFi, etc.
  • Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude.
  • Solid problem-solving skills

Requirements

Location may be open but verbiage in job description is particular to one city.