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Information Technology Specialist Jobs
Company | space7 |
Address | Tuscola, IL, United States |
Employment type | OTHER |
Salary | |
Expires | 2023-07-07 |
Posted at | 11 months ago |
Position Responsibilities and Functions
- Maintain ticket updates for all reported incidents.
- Provide first/second level contact and problem resolution for customer issues.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Provide timely communication on issue status and resolution.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Work with vendors to remediate complex AV issues as needed.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Candidate Required Minimum Qualifications and Skills
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Bachelor Degree or equivalent in Computer Science or related field.
- Minimum of 18 months’ years of IT experience.
- Proven analytical, troubleshooting and problem solving skills.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Willing to work off-hours and weekends when required for projects or emergency support.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
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