Director, Information Technology Services

Director, Information Technology Services
About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope's translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope's specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation's "Best Hospitals" in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia.
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Position Summary:
City of Hope IT vision - In support of the mission of the COH organization, the IT organization has created a vision to empower the COH System to innovate with speed and agility, serving as the trusted technology partner to advance clinical care and research. The Director, IT Services position will directly impact our key foundational aim to be integrally close to, and in tune with, the business at the enterprise, functional, and unit levels engaging on strategies, goals, challenges, and needs.
The Director, IT Services will be responsible for providing products and services to a City of Hope region (regions are presently defined by COH Leadership as Los Angeles, Orange County, Arizona, Chicago and Atlanta).
Essential Functions:
The Director will provide support for the Clinical Operations services within the region and is a consulting and delivery group which provides oversight for implementation of projects, working with local business partners to strategize, design, and implement applications and technologies while taking responsibility for managing variation, reducing total cost of ownership, and advancing the business objectives and models as defined. The Leadership team serves as primary point of engagement across all IT portfolios and provides management oversight to local IT teams that may include clinical training and informatics/adoption services, all technical resources to include desktop and local infrastructure support, local applications analysts, project managers, and any other local services provided by IT. The Director partners with IT enterprise and shared services and establishes and delivers the value of IT programs with appropriate balance between standardization and customization in the most optimal way. This role is accountable for understanding, promoting, and supporting the business partners strategic direction and priorities and enabling alignment between regional and enterprise priorities and vice versa. The IT Director is expected to operate as a strategic business partner with members of the regional leadership team on all issues (not restricted to the area of IT but broader digital services). In addition, the regional IT leaders are expected to provide regional input into the IT strategic plan and be a thought leader by appropriately influencing enterprise solutions.
The Director, IT Services will be accountable for delivery of the IT services to the customers, obtaining feedback and measuring the value of the services through key metrics. Key areas will include overall perception of IT, improvement in collaboration on partnership, streamlining processes, reducing friction in resolving issues, and delivering services in a timely manner. In all cases, the Director assigned to customer executives will be considered part of the customer executive team to ensure understanding of the customer priorities and navigate across the IT organization to ensure appropriate services levels are achieved. The position is on-site and expected to meet with leadership, engage clinicians, and round within the departments routinely. The Director will provide daily oversight to the local IT team.
Position Qualifications:
Minimum Education:
Bachelor's degree
Minimum Experience:
7 years of experience in the functional area of work
5 years of progressive leadership experience to include a role similar to this Director role in IT with a broad understanding of IT services, leading large teams and working in a matrix environment to establish strong partnerships with operations. Partner with City of Hope regional leadership team in developing IT strategy. Strong history in business relationship management (BRM) as defined by the ITSM process.
Req. Certification/Licensure:
BRMI certification or similar experience, certification within 1 year.
Preferred Education:
Master's level graduate degree and/or M.B.A. preferred.
Preferred Experience:
Specific experience in large, complex healthcare systems, academic/research facilities or large national or global operations ($8-$10B in revenue and/or Fortune 100 organizations).
Proven experience delivering IT solutions/services and effectively managing risks in a distributed environment with a broad set of stakeholders.
Successful track record of IT leadership, execution, and delivery. Experience leading IT organizations in applying innovative IT solutions in support of the business.
Skills/Abilities:
Ability to foster an organization oriented towards proactively identifying future services that may benefit the business and develop a strategic point-of-view in helping customers achieve goals
Pay Range
$135,994.56 - $238,274.40
Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual's status as a member of any protect group pursuant to federal, state, and/or local law.
City of Hope's commitment to Diversity, Equity, and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.
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