Information Specialist - Remote | Wfh

Join our compassionate team as an Information and Referral Specialist, where you'll play a crucial role in providing support, resources, and care to individuals, caregivers, and professionals. At our company, we take pride in making a positive impact on the lives of seniors and individuals with disabilities, empowering them to live with dignity and independence in their own homes.
As the "face of the agency," you'll be the first point of contact for those seeking assistance. You'll be a caring and attentive listener, ensuring exceptional customer service in every interaction. Your excellent interpersonal and computer skills will be instrumental in offering unbiased information through phone, email, and in-person channels.
Your Role As An Information And Referral Specialist
Be the empathetic voice of our organization, offering support and understanding to those reaching out for help.
Provide valuable assistance via telephone, assessing individuals' needs, and connecting them with the appropriate resources, both within and outside our agency.
Stay up-to-date on community resources, ensuring our informational materials are current and comprehensive.
Maintain consumer records efficiently and accurately in our state-of-the-art electronic database.
Qualifications We're Looking For
A Bachelor's degree and prior experience in social services, preferably working with older adults, individuals with disabilities, or providing information and referral resources via telephone.
Your customer service skills should be top-notch, and your computer skills should be a breeze.
Adaptability, teamwork, and problem-solving will be key assets in your role.
You should have a reliable car, a valid driver's license, and a safe driving record.
Why join our team? Generous Benefits await:
Enjoy 3 weeks of vacation in your first year, plus a special day off for your birthday.
Embrace your personal life with 13 paid holidays and 3 paid personal days.
Take care of yourself with 15 paid sick days per year (and the opportunity to accumulate up to 450 hours/12 weeks).
We care about your health, which is why we offer health and dental insurance with employer contributions.
Your well-being matters to us, and that's why we provide life and long-term disability insurance at no cost to you.
Flexible Spending Plan and Employee Assistance Plan are in place to support your needs.
We encourage your financial planning with a 401K Retirement Savings Plan and employer contribution.
Get reimbursed for mileage, and explore our flexible work options, including telecommuting and remote work opportunities.
As you grow with us, you can benefit from employee referral bonuses and a commitment to promoting from within.
Don't worry about parking; we've got you covered!
Discover Our Company
At our company, we're more than just a team; we're a close-knit community with a shared mission. For over 40 years, we've been dedicated to providing seniors and individuals with disabilities the support and care they need to thrive at home with independence and dignity.
We believe in equal opportunities for everyone and foster an inclusive environment where diversity is celebrated. We value transparency, continuous quality improvement, and accountability at all levels of our organization.
During these challenging times, we've remained operational, prioritizing the safety of our team and the individuals we serve. We've embraced a hybrid work model, combining agency needs with staff flexibility.
Ready to make a difference?
If you're passionate about helping others, providing compassionate support, and making a positive impact, we want you on our team! Join us in creating a brighter future for seniors and individuals with disabilities.
Keywords: Waltham, Marlborough, Newton, Brookline, Watertown, Belmont, Needham, Wellesley, Weston, Boston, Case Manager, Case Management, Case Manager, Information, Information and Referral, Mental Health, Managed Care, Social Services, Social Work, Care Coordinator, Social Worker, Elder, Geriatric Care, Assisted Living, Human Services, LSW, LCSW, Licensed, Medicare, Medicaid, Behavioral Health, Community Health, Long Term Care, Remote, Telecommute, Council on Aging, Case Worker
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Employment Type: Full-Time
Salary: $ 18.00 24.00 Per Hour