Implementations Specialist Jobs

About Claris Healthcare:

Claris Healthcare is a leading provider of innovative technology solutions in the healthcare industry. Our flagship product, Claris Companion, is a comprehensive platform designed to improve the well-being and independence of seniors and individuals with chronic conditions. With a strong commitment to delivering excellence, we empower organizations to provide virtual care to patients and seniors at home.

Job Summary:

As a Claris Companion Product Implementations Specialist with non-profit experience, you will play a critical role in supporting the successful implementation of our product within non-profit organizations (e.g. Meals on Wheels and Area Agency on Aging), county and state governments. You will work closely with clients, internal teams, and stakeholders to ensure a smooth and effective deployment of Claris Companion. Your expertise in project management, on-boarding, and training of care organization staff will be instrumental in the continued growth of Claris Healthcare.

Responsibilities:

• Serve as the primary point of contact for non-profit clients throughout the implementation process, ensuring clear and proactive communication.
• Conduct post-implementation evaluations to measure client satisfaction, identify areas for improvement, and gather feedback for product enhancements.
• Collaborate with care organizations to understand their unique needs, goals, and requirements for implementing Claris Companion.
• Continuously monitor project progress, identify potential risks or challenges, and proactively develop mitigation strategies to ensure successful implementation.
• Provide guidance and training to clients on the setup, configuration, and utilization of Claris Companion, ensuring a seamless transition and user adoption.
• Develop and execute comprehensive implementation plans, including project timelines, milestones, and resource allocation.
• Stay updated on industry trends, best practices, and regulatory requirements related to healthcare technology and non-profit operations.
• Conduct thorough assessments of clients' existing systems, workflows, and operational processes to identify opportunities for integration and optimization.
• Work closely with cross-functional teams, including Sales, Engineering, and Support, to address client inquiries, resolve issues, and escalate critical matters when necessary.

Requirements

• A deep understanding of non-profit, county, and/or state government service provider operations and the ability to navigate challenges specific to this sector.
• Process driven with proven experience in implementing projects within non-profit organizations and/or county governments, preferably in the healthcare or senior care sectors.
• 5 -7 years of Customer service experience preferably in the healthcare or senior care sectors.
• Strong problem-solving skills and a proactive approach to overcoming obstacles.
• Proficiency in healthcare technology systems and software applications.
• Some limited travel may be required to client sites for on-site support and training.
• Strong project management skills with the ability to manage multiple implementations simultaneously, prioritize tasks, and meet deadlines.
• Remote work / work-from-home.
• Self-motivated and adaptable, with the ability to work both independently and collaboratively in a fast-paced environment.
• Bachelor's degree in a relevant field or 5 plus years of equivalent practical experience.
• Proficiency in Microsoft Office: Powerpoint, Excel, Word.
• Excellent interpersonal and communication skills to build rapport with clients, understand their needs, deliver training, and effectively convey technical information.

Benefits

• Competitive Compensation
• Dynamic Work Environment

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive.