Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Senior Associate, Loss Mitigation
Recruited by Webster Financial Corp 9 months ago Address , Southington, 06489, Ct
Implementations Specialist Jobs
Recruited by BLANKSLATE Partners 10 months ago Address Columbus, OH, United States
Loss Mitigation And Asset Recovery Specialist
Recruited by Heritage Financial Credit Union 11 months ago Address , Middletown, 10941, Ny
Loss Control - Consultant
Recruited by The Cincinnati Insurance Companies 1 year ago Address , Columbus, Oh
Loss Mitigation Intake Associate
Recruited by Webster Financial Corp 1 year ago Address , Southington, 06489, Ct $20.19 an hour
Loss Mitigation Mortgage Specialist
Recruited by Lake Michigan Credit Union 1 year ago Address , Grand Rapids, Mi
Ml Loss Mitigation Specialist
Recruited by Cadence Bank 1 year ago Address , Birmingham, Al
Clinical Services Specialist, Surgical Weight Loss
Recruited by UC Health 1 year ago Address , West Chester, 45069, Oh

Loss Mitigation Credit Counselor Iii

Company

South Carolina Federal Credit Union
Address , North Charleston, 29406, Sc
Employment type
Salary
Expires 2023-07-20
Posted at 1 year ago
Job Description
South Carolina Federal Credit Union is currently seeking a Loss Mitigation Credit Counselor III to join our team of outstanding Loss Prevention professionals at our Headquarters located in North Charleston, SC.

Duties include but are not limited to:

Level I Duties
  • Utilize the collection queues, auto dialer system and reports to maintain communication with members who have delinquent accounts on mortgage/consumer loans and document pertinent information appropriately.
  • Stay abreast of regulations, including Fair Debt Collection Practices Act, CFPB mortgage servicing rules, and credit union OREO/ISF policies.
  • Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders.
  • Contact members for repayment arrangements and coordinate receipt of payments.
  • Identify any potential losses on mortgage/consumer loans and make recommendations for assistance or settlement offers to management.
  • Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed.
  • Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent mortgage/consumer loans.
  • Support other team members as needed.

Level II Duties
  • Provide assistance to all other Asset Protections teams regarding consumer loans, mortgages, and credit cards.
  • Maintain Loss Mitigation success log, short sale and mortgage charge off tracking logs.
  • Work the second mortgage report monthly and maintain second mortgage files that are three or more payments passed due.
  • Complete charge off report as needed (minimum twice per month) to ensure all mortgage charged off accounts have been forwarded to the appropriate party for action.
  • Work Delinquent 16+ Day report daily to ensure all loans with assistance given are being maintained as agreed.
  • Assist with bankruptcy collections for second mortgage loans.
  • Monitor charged off mortgage loans while legal action is pending.
  • Complete charge off projections as needed throughout the month.
  • Handle short sale requests from realtors and attorneys on property the credit union holds interest in (1st lien, 2nd lien, judgment).
  • Complete foreclosure analysis on delinquent accounts.
  • Work expired balloon report weekly to ensure expired balloon payments are updated and loans have returned to original contract terms.

Level III Duties
  • Answer foreclosure notices received and update and maintain first mortgage foreclosure notice and legal update logs.
  • Work with Dovenmuehle and assist in the facilitation of short sale offer on first and second mortgages.
  • Act as the liaison between Dovenmuehle and the Asset Protection Department.
  • Monitor loss mitigation and Dovenmuhele’s collection efforts, to include reports and updates of internal reviews.
  • Maintain Loss Mitigation success log, short sale and mortgage charge off tracking logs.
  • Work with Dovenmuehle and the other credit union departments and/or financial centers to handle member mortgage account inquiries.
  • Coordinate with Dovenmuehle on any account updates (i.e. payment in the mail, promise to pay date, hardship request, etc.).
  • Assist with monitoring and maintaining all ISF accounts/reports and with the facilitation of any ISF file until foreclosure is complete and coordination with foreclosure attorneys.
  • Complete foreclosure analysis on delinquent accounts and assist in the facilitation of any foreclosure recommendations.
  • Assist in monitoring and maintaining all OREO accounts/reports and with the coordination and facilitation of any OREO file until property sold.
  • Handle short sale requests from realtors and attorneys on property the credit union holds interest in (1st lien, 2nd lien, judgment).

Minimum qualifications include:

  • Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy.
  • Possess direct work experience researching, analyzing and solving difficult problems.
  • Possess a high school diploma or equivalent (GED).
  • Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels.
  • Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems.
  • Possess a minimum of five years of similar or related loss mitigation experience working within a collections department.
  • Possess direct work experience performing intermediate mathematical skills.
  • Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone.
  • Possess direct work experience communicating professionally and effectively both verbally and in writing.
  • Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment.
  • Loss Mitigation employees must provide required information, register and renew registration as a Mortgage Loan Officer as required by the SAFE Act. Loss Mitigation employees will not participate in activities related to mortgage loan applications until the registration process is complete.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer