Implementation Specialist, Massachusetts Jobs

Description

Position at Imagine Learning

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.

Imagine Your Impact.

As an Implementation Specialist, you will use your expertise to oversee the implementation and management of customer needs for all StudySync accounts within your assigned region. You will rely on your effective communication skills to provide training and support for districts and teachers through webinars, product training, professional development sessions, and sales presentations and to communicate regularly with districts, teachers, and our sales partner to ensure customer success. You will also apply your organizational skills and attention to detail by tracking account support activities across the customer life cycle including sales opportunities, contacts, communication, training, and renewal business using Salesforce.

• Travel: You can also expect up to 40-60% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
• Position Type: This is a regular, full-time position.
• Compensation: Base pay is anticipated to be between $63,410 and $72,000. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
• Location: In this US-based position your location will be hybrid in the Massachusetts region.

Envision Your Experience.

In this role you’ll have the opportunity to:

• Utilize Salesforce to track all account data including sales opportunities, contacts, communication, training, and renewal business.
• Pro-active account management across the life cycle of a customer from interest, and sales presentations, from onboarding to renewal.
• Oversee implementation and management of account needs for all accounts within the assigned region including leading professional development and/or product training.
• Manage or assist with team projects including but not limited to live chat, webinars, training, and collateral development.
• Design and deliver sales presentations, product training, and professional development sessions, both in-person and via webinar platforms.
• Communicate regularly and work effectively with districts, school administrators, teachers, and sales partners to ensure successful program implementation and customer success.

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Experience and knowledge in the field of education, grades 6-12 preferred.
• Bachelor’s degree or higher in Education or a related field from an accredited school or university.
• Strong technology skills in Google and Microsoft Suites, Slack, Zoom, Salesforce, and more.
• Team player with strong skills in communication, organization, public speaking, and problem-solving.
• Experience leading professional development and/or product training.
• Ability to work remotely and independently managing multiple accounts, projects, and tasks simultaneously.

Ignite Your Career.

Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.

We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Paid bonding leave when a new child joins your family
• 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• 401k plan with a company match
• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• Pre-tax savings plans
• 15 days of accrued annual Paid Time Off (PTO)
• Company-paid behavioral health coaching
• Life and short and long-term disability insurance
• Fertility benefits
• Paid volunteer hours and annual giving events
• A wide variety of professional development programs, including tuition reimbursement

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.