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Hvac Regional Service Manager - Chicago, Il

Company

CMS Nextech
Address , Chicago, Il
Employment type FULL_TIME
Salary
Expires 2023-07-12
Posted at 11 months ago
Job Description
Overview:

For nearly 30 years, CMS Nextech and its employees have been driven to provide customers the best quality service and solutions in the commercial HVAC/R industry. CMS Nextech has grown to become the nation’s largest independent self-performing commercial HVAC/R service provider by leading the industry in technology and customer satisfaction.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented HVAC Leader who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, CMS Nextech has become the place to be. Come learn more about our amazing team!

Role: Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians. In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.

Benefits:
  • Excellent Health Insurance options including a FREE employee only option
  • 7 paid Holidays
  • 10 paid Vacation days
  • 2 paid Personal days
  • 401k with a 50% match up to the first 6% of your contributions
  • FREE life insurance equal to your annualized pay rate
  • Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options

Responsibilities:
  • Maintain local customer relationships for assigned area with RSM and Account Managers
  • Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
  • Be a positive image and role model to Technician group
  • Evaluate and perform annual Technician reviews with VPs approval
  • Handle escalated service issues that are field/technician related
  • Active participation in recruiting and hiring of Technicians.
  • Responsible for supervision and development of technician workforce.
  • Responsible for technical support and quality of work for the area
  • Develop training plan for all assigned Technicians using Company training materials
  • Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
  • Perform ride along with Technicians
  • Enforce company policies
  • Protect the company’s image, appearance and reputation
  • Always be the example of safety
  • Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process

Service Meetings:
  • Review new customer requirements
  • Provide recognition to top performers
  • Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
  • Receive feedback from Technicians on office scheduling/issues
  • Inspect equipment, make sure all technicians have the proper PPE
  • Go over callbacks and results/additional repairs needed
  • Conduct weekly service meeting
  • Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
  • Discuss safety topics weekly
Qualifications:
  • Experience in recruiting and hiring Technicians
  • Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
  • Ability to adapt to very fast-paced environment and deadlines
  • Maintain a clean and professional appearance
  • Ability to focus on desired results
  • Technical knowledge necessary to provide value to our technicians and customers
  • Strong attention to detail and quality
  • Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
  • Maintain continuous education in the technical field
  • Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate
  • Must be able to travel as needed
Physical requirements:
  • Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.
  • Must be able to lift 100 pounds.
  • Must be able to haul equipment and tools to roof via ladders
  • Must be able to climb ladders multiple times
  • Extensive kneeling and squatting
  • Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
  • Must not exceed ladder ratings

A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.