Hr Support Services Specialist

R10015877 HR Support Services Specialist (Open)

Location:

Radnor, PA (Airgas HO) - Management

How will you CONTRIBUTE and GROW?

The HRSS specialist will handle critical HR support functions including, but not limited to, new hire onboarding, employee updates, and will serve as tier 2 support for the HR Service Desk. To accomplish these tasks, Specialists will interact with associates and business partners, assisting them with HR processes and facilitating transactions in Workday.

Job Functions include

• Position is expected to be hybrid remote, limited travel may be required
• Additional duties outside of Workday and ServiceNow, to be identified
• Assist the HR Service Desk as next level support for escalations
• Identify solutions and suggest improvements to processes which will add value to the business
• Actively maintain Support Services queue through HR applications (Workday and ServiceNow)
• Execute tasks and objectives to achieve service level agreement (SLA) marks
• Demonstrate effective customer service and communication via phone, email, chat, and in person
• Develop a strong knowledge of department, business units and overall business strategy
• Maintains a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities
• Monitor actions that are in process to ensure proper follow-up and resolution
• Exercise judgment and take responsibility for decisions and actions
• Collaborate effectively with internal and external team members to ensure integrated approach to HR services including but not limited to the facilitation of pre-hire qualification process, onboarding, transfers, terminations, random screening, and credentialing process.

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Are you a MATCH?

• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external
• Must have strong attention to detail
• Excellent time-management, organizational, documentation and follow-up skills
• Excellent oral and written communication and interpersonal skills, with the ability to adjust communication methods based on customer situations
• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues
• Ability to lead discussions, present ideas to audiences of all sizes, and interact with all levels of the organization
• An ability to navigate ambiguity and tackle problems without sacrificing quality of work
• Ability to handle assignments that are of a confidential and complex nature with considerable discretion, judgment and tact are essential
• A can-do, team mentality - no task is too small, and you’re willing to jump in when needed
• A positive approach and willingness to learn coupled with the ability to work in a team environment
• Ability to understand and carry out oral and written instructions, requesting clarification when needed
• Ability to review processes objectively and recommend more efficient methods

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request by contacting Human Resources at 844-myHR4AG (844-694-7424).

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by phone at 844-myHR4AG (844-694-7424) or by email to [email protected].