Housing Specialist Jobs

Housing Specialist
Position Description
CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Specialist.
This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills.
The Housing Specialist is directly responsible for the timely and accurate completion of specified core tasks for case management under HUD's Housing Choice Voucher Program (HCVP). The Housing Specialist works closely with applicants, participants and property owners to ensure compliance pursuant to HUD policy and the PHA's HCVP Administrative Plan. The candidate will use CGI's propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks.
Your future duties and responsibilities

• Monitoring caseload activities
• Providing client and landlord customer service. Other duties may be assigned.
• Approving requests for tenancy
• Analyze, organize, evaluate, alphabetize and file materials or data, as necessary.
• Income calculations and file reviews
• Approving requests for reasonable accommodations, program moves and portability
• Complete accurate data entry in CGI and client systems of record necessary to monitor and produce forms, reports, correspondence or other material.
• Escalate all issues that need immediate supervisory attention.
• Payment processing
• Voucher issuance
• Manage, monitor and maintain monthly portfolio that includes but is not limited to collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria.
• Landlord eligibility screening
• Ensure adherence to all policies and procedures.
• Educate program team members, participants, appropriate agencies, and the public concerning affordable housing regulations, policies and procedures.
• Conducting periodic re-certifications/re-exams
• Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards, and accuracy.
• Perform related duties as assigned by the Supervisor and provide staff coverage as needed.
• Participate in Team meetings.
• Income asset and deductions that affect rent calculations and school verifications
• Referrals to mobility counseling services
• Eligibility screening
• Determining program compliance and handling program terminations
• Ensure that tasks assigned are completed in an accurate and timely manner.
• Reasonable rent determinations, rent negotiations, housing subsidy assistance and rent calculations
• Employment
• Research and respond to inquiries from clients, landlords and tenants regarding case load matters and concerns.
• Assist other staff members, when requested.
• Compile information; generate and present CGI internal and client reports in an accurate and timely manner.
• Housing assistance payments contracting
• Implement new CGI/HUD/Client policy, procedures and requirements as provided by the Supervisor.
• Work closely with other team members to provide high level of customer service.
• Operate/maintain computer, printer, scanner, copier, fax and additional office machines.

Required qualifications to be successful in this role

• Ability to utilize organizational skills to manage all aspects of a client's case; including tracking activities, updating records and monitoring outcomes. Must manage files and documents, follow recordkeeping requirements and maintain confidentiality.
• Experience with multiple deadlines, applying rules and make decisions based on policy.
• Must possess strong writing skills to compose documents, reports and correspondence.
• Organization and records management skills.
• MUST have strong computer skills and be able to enter data in multiple electronic information systems.
• Experience with case management, processing applications, determining eligibility, calculations and verifications, etc.
• Team Oriented
• Must possess the ability to interview and negotiate.
• Processing Focused - attention to detail
• Ability to handle math computations.
• Knowledge of HCV program and/or HUD section 8 programs preferred.
• Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse groups.
• Must be able to evaluate information and situations in order to make sound independent decisions.
• Associate's Degree (Bachelor's degree preferred) from an accredited college or university in Business or Public Administration, Social Sciences or related field.
• The role requires skilled reading, analyzing, and interpreting data, documents, information, and publications.
• Demonstrated ability to use critical thinking to solve problems.
• Strong interpersonal, written and verbal communication skills and the ability to forge positive relationships with clients, co-workers and colleagues.
• Must have basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures.
• Must have aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Highly proficient data entry and computer skills along with the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations.
• Demonstrated ability to use time-management skills to achieve success with schedules, workloads and deadlines.
• One year of experience within the Affordable Housing industry OR within a relevant industry like Health Services, Social Services or Financial/Insurance Services. Must obtain Certified HCVP Specialist within one year of employment.
• Customer Focused with Empathy
• Must possess problem-solving abilities with skills to identify critical issues, and develop and execute plans to resolve disputes.

Desired Skills:

• Knowledge of HCV program and/or HUD section 8 programs preferred
• Case Management

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $15.86 - $26.20.
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